TeleTech

Business Analyst

TeleTech$77K — $176K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in business process analysis and optimization using technology solutions
  • Proficient in data analytics and analysis methodologies
  • Skilled in applying statistical tools to identify process variations
  • Experienced in data visualization for effective communication of insights
  • Requires TS/SCI clearance
  • Bachelor's degree in Computer Science, Software Engineering, Cybersecurity, or Data Science
  • DoD 8140 baseline certification such as Security+, CySA+, or CISSP

Responsibilities

  • Advise on predictive analytics using business intelligence data and implement new tools
  • Administer quantitative and qualitative modeling techniques to manage data throughput
  • Apply best practices for data collection, aggregation, normalization, and analysis
  • Analyze data and maintain models and report templates for dynamic solutions
  • Recommend key performance measures including efficiencies and confidence intervals
  • Mentor and guide team members in analytics methodologies
  • Provide actionable reports to business clients based on data findings

Benefits

  • Comprehensive health, life, disability, and financial benefits
  • Retirement benefits and paid leave
  • Professional development and tuition assistance opportunities
  • Work-life programs and dependent care support
  • Recognition awards for exceptional performance and demonstration of company values
Full Job Description
Business Analyst
The Opportunity:

To transform in today's evolving digital world, organizations must harness data to resolve emerging problems at scale. As an experienced analytics professional, you thrive on using your critical-thinking skills to dig deep into complex data and mining solutions, and you know how to apply your business and technical expertise to develop analytical processes, tools, and applications. If you're ready to utilize your industry knowledge to develop solutions for DoW and its partners, there's a place for you at Booz Allen. You'll introduce and recommend new ideas that deliver deep visibility and insights while being part of a supportive team that roots you on.

What You'll Work On:
  • Advise on using business intelligence data for predictive analytics and facilitating implementation of new tools.
  • Administer quantitative and qualitative modeling techniques to data throughput.
  • Apply analytical best practices for data collection, aggregation, normalization, and analysis.
  • Analyze and process data, while creating and maintaining models and report templates and developing dynamic, data-driven solutions.
  • Recommend appropriate performance measures to be produced, including lifts, efficiencies, and confidence intervals.
  • Mentor and provide guidance to fellow team members.
  • Provide business clients with detailed, actionable reports documenting the findings from data processing and data analysis.


Bring your analytical mindset and passion for change to transform Department of War.

Join us. The world can't wait.

You Have:
  • 5+ years of experience conducting business process analysis and optimization using automation or technology solutions
  • Experience with analysis or data analytics
  • Experience using statistical tools and concepts to identify variations or defects in a processes
  • Experience visualizing data to identify or communicate key insights
  • TS/SCI clearance
  • Bachelor's degree in Computer Science, Software Engineering, Cybersecurity, or Data Science
  • DoD 8140 baseline Certification such as Security+, CySA+, or CISSP


Nice If You Have:
  • Experience with Air Force Major Command, Numbered Air Force, or Wing headquarters operations
  • Experience querying or analyzing data to answer questions and solve problems
  • Experience with core business operations competencies, including budget, personnel, manpower, and workflow development
  • Possession of excellent verbal and written communication skills


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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