TeleTech

Business Analyst

TeleTech • $77K — $176K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience with Azure Developer Server (ADS) and Jira
  • Experience in an Agile environment
  • Strong critical thinking skills for problem-solving
  • Ability to analyze and interpret documents effectively
  • Intermediate analytical skills for problem-solving
  • Top Secret clearance required
  • Bachelor's degree with 8+ years of relevant experience or 12+ years of relevant experience without a degree.

Responsibilities

  • Lead the collection and management of user needs from concept to deployment.
  • Facilitate requirements gathering to support product team priorities.
  • Focus on improving user experience and driving engagement.
  • Identify and document business needs in various formats.
  • Create workflow diagrams and document business rules.
  • Advise on the business implications of technology use in projects.

Benefits

  • Comprehensive health, life, and disability insurance
  • Tuition assistance and professional development opportunities
  • Paid leave and work-life balance programs
  • Retirement benefits and financial planning support
  • Recognition awards for exceptional performance.
Full Job Description
Business Analyst
The Opportunity:

As a business analytics specialist on our team, you'll be part of a team that designs, engineers, and operationalizes an innovative, fully-scalable, AI-powered data analytics and collaborative investigative solution that transforms complex data environments into actionable intelligence.

What You'll Work On:
  • Lead collection, capture, and management of mission user needs from prioritization through concept development, and user story writing to support development and deployment.
  • Facilitate the gathering of business-focused requirements to support a product team and product owner in defining the backlog and ensuring the user's perspective is considered.
  • Focus requirements gathering on improved usability, user experience, and driving user adoption and engagement.
  • Identify core business needs and decompose and document in concepts of operation, story maps, briefings, and user stories.
  • Document business rules and construct workflow diagrams.
  • Provide consultation on complex projects while considering the business implications of the application of technology to the current and future business environment.


Bring your analytical mindset and passion for change to help transform law enforcement.

Join us. The world can't wait.

You Have:
  • 3+ years of experience operating Azure Developer Server (ADS) and Jira
  • Experience working within an Agile environment and implementing best practices
  • Ability to apply critical thinking to identify and help resolve team challenges
  • Ability to comprehend, analyze, and interpret documents
  • Ability to solve problems involving intermediate analytical and quantitative situations
  • Top Secret clearance
  • Bachelor's degree and 8+ years of experience in a business, project, or requirements analyst role, or 12+ years of experience in a business, project, or requirements analyst role in lieu of degree


Nice If You Have:
  • Possession of excellent verbal and written communication skills, to communicate effectively with leaders, development team, and end users
  • SAFe Agile Product Management or ICAgile Product Management Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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