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Apply before 11:59 PM Arizona time the day before the posted End Date.

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Job Description:

Are you passionate about solving complex problems, mentoring others, and transforming how organizations work? Do you see artificial intelligence as more than just a tool—but as a capability that should be thoughtfully integrated into business processes and technology solutions?

Enterprise Technology at Arizona State University is looking for a Business Analyst Principal to help lead the next evolution of our Business Analysis practice. This role is for someone who enjoys asking the right questions, connecting people across disciplines, challenging assumptions, and helping teams build solutions that create meaningful impact for the university community.

As a Business Analyst Principal, you’ll do more than gather requirements—you’ll influence strategy, lead complex enterprise technology initiatives, coach fellow Business Analysts, and champion modern Business Analysis practices. You’ll partner with university stakeholders and technology teams to translate business objectives into effective solutions, identify opportunities to leverage automation and AI, and help shape how AI is thoughtfully incorporated into the products and services we deliver. Through strong analysis, collaboration, and continuous improvement, you’ll help drive innovation and meaningful outcomes across Enterprise Technology. 

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our 

Salary: $90,000- $100,000 per year; DOE

Essential Duties:

• Lead complex enterprise technology initiatives as the Senior Business Analyst, providing strategic analysis, guidance, and Business Analysis leadership across cross-functional projects.

• Partner with university stakeholders to understand business objectives, analyze current-state capabilities and processes, and identify opportunities for technology, automation, AI, and improved customer experience.

• Lead discovery and requirements activities, including stakeholder interviews, workshops, process mapping, requirements elicitation, and analysis of business, functional, technical, data, and AI-related requirements.

• Develop and manage high-quality Business Analysis deliverables, including process maps, workflows, user stories, use cases, business rules, decision logs, requirements, and other artifacts that support solution design, implementation, and operational readiness.

• Evaluate and incorporate AI into solutions, identifying opportunities to leverage AI to improve business processes and technology solutions while considering governance, security, privacy, accessibility, risk, and responsible AI practices.

• Collaborate across business and technology teams, including project and product managers, architects, developers, data, cybersecurity, and quality assurance teams, to ensure solutions align with business objectives and enterprise standards.

• Drive solution implementation and adoption, supporting limited testing and UAT, issue resolution, change readiness, production deployment, and successful transition to operations.

• Facilitate communication, decision-making, and consensus among diverse stakeholders by translating complex business and technical concepts into clear, actionable information and developing recommendations informed by data, institutional priorities, and business needs.

• Mentor Business Analysts and advance the BA practice by coaching team members, reviewing work products, sharing knowledge, promoting modern Business Analysis techniques and AI-enabled practices, and finally establishing enforcing standards and best practices.

• Champion continuous improvement, innovation, and organizational engagement by identifying opportunities to improve Business Analysis and delivery processes, services, governance, efficiency, and customer experience; staying current on emerging technologies and AI; fostering a positive culture; and actively participating in ET/ASU events and programs.

Desired Qualifications:

• Senior-level Business Analysis experience supporting multiple complex enterprise technology initiatives simultaneously, with the ability to manage competing priorities and deliver high-quality outcomes.

• Strong Business Analysis expertise, including requirements elicitation and validation, process and capability analysis, workflows, user stories, use cases, decision documentation, and solution design.

• Demonstrated leadership and mentorship skills, with experience coaching and developing Business Analysts, promoting best practices, and contributing to the continuous improvement of the Business Analysis practice.

• Exceptional communication and facilitation skills, with the ability to lead complex stakeholder interviews and workshops, build consensus, influence decisions, and communicate effectively with executives, business leaders, and technical teams.

• Strong analytical and strategic thinking skills, with the ability to identify root causes, evaluate alternatives, understand enterprise interdependencies, and recommend practical, scalable solutions aligned with business and institutional priorities.

• Experience leveraging AI and emerging technologies, including using AI tools to enhance Business Analysis activities and identifying opportunities to incorporate AI into business processes, products, and technology solutions.

• Understanding of responsible AI and enterprise technology considerations, including the ability to translate AI opportunities into business and technical requirements while considering governance, security, privacy, accessibility, risk, and ethical considerations.

• Enterprise technology and delivery experience, including experience with enterprise applications such as ERP, HR, Finance, Student Information Systems, CRM, or Service Management platforms and methodologies such as Agile, Scrum, Lean, Waterfall, or hybrid delivery.

• Cross-functional collaboration and process improvement experience, including partnering with architects, developers, product and project managers, data and cybersecurity teams, and business stakeholders to improve processes, customer experience, and organizational outcomes.

• Experience in complex organizational environments, preferably higher education, with proficiency in Business Analysis and collaboration tools such as Jira, Confluence, ServiceNow, Workday, Visio, Lucidchart, Microsoft 365, or similar platforms, and a demonstrated commitment to continuous learning and professional development.

• Demonstrated ability to model empathy, compassion, and emotional intelligence.

• Experience in a values-driven organization with a strong commitment to inclusion and belonging.

• Ability to cultivate a psychologically safe environment where all team members can thrive.

• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.

• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Working Environment:

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.

• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.

• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Cover Letter Requirement:

Please submit a cover letter (one page maximum) that addresses:

• An example of how you have mentored or coached other Business Analysts.

• How you have used AI to improve your work or incorporated AI into solution requirements.

To confirm you have reviewed the entire job posting, begin your cover letter with the phrase:"Business Analysis drives innovation."

Primary Location: Tempe Campus, University Services Building

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Location:

Funding:

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions