The Business Analyst will be responsible for the ongoing support and maintenance of the Penguin Random House SAP system, which supports core operational processes used by Penguin Random House employees and distribution clients. The Business Analyst will collaborate closely with Managing Editorial, Production, Inventory, Marketing, Publicity, Design, Sales, IT, and other internal departments to ensure system accuracy, stability, and effective day-to-day operations. The role will include requirements gathering, data analysis, user support, documentation and some training. The analyst will be part of the 11-member Publishing Operations Systems team, a group that supports the PRH SAP MM/PP/PS modules. This is a great opportunity for someone with SAP consulting experience who enjoys complex problem solving. This is a business analyst position and does not require coding experience. Responsibilities: 3 Troubleshoot system issues with the user community and IT; these issues include tracking down data problems on individual titles, mass data updates, and system configuration among others; triage and escalate appropriately 3 Use database tools to pull large data sets and use the analysis of that data to identify issues and solutions for individual divisions or the company as a whole 3 Promote knowledge transfer within and beyond the team by documenting issues and processes and communicating best practices to users 3 Manage data maintenance in SAP as needed 3 Translate technical problems and solutions into business language to facilitate decision making 3 Document business requirements and create functional specification documents 3 Collaborate with developers to translate functional specs into technical specifications 3 Create test cases and execute test system enhancements 3 Work collaboratively on projects toward common goals, and also take ownership of projects from end-to-end 3 Analyze problems, propose solutions and recommend prioritization Qualifications 3 3 - 5 years of SAP analyst experience required 3 SAP MM/PP/PS is a plus 3 Ability to understand ABAP code a plus 3 Analytical, data-driven approach; logical thinker with ability to articulate meaningful conclusions found in the data 3 Strong communication and customer service skills with ability to assess "wants" vs. "needs" and translate what is at the heart of user requirements 3 Proven ability to translate business challenges into system solutions 3 Advanced Excel / Access Macros writing experience a plus 3 Ability to manage multiple priorities in a fast-paced environment 3 Advanced SQL query writing experience a plus 3 Experience in book publishing is a big plus Additional Information The Penguin Random House national headquarters is located in New York City. This is a hybrid role based in New York City and we are a team that works collaboratively across multiple geographies. The salary range for this position is $80,000 - $95,000.All positions are currently eligible for annual profit award or bonus, subject to Company results. Applications for this role will be accepted through September 18 or until the role is filled. We encourage you to apply early, as we review applications on a rolling basis. Please include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you to review our applicant resources page and our FAQs page. Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications. Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off.