Overview:

Required Skills

Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.

10+ years of demonstrated business analysis experience in complex IT or technology environments

Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills

Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.

Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.

Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

Preferred Skills

CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.

Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.

Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.

Experience with SharePoint-based documentation repositories and governance.

Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.

Government or other highly regulated environment experience.

Skills:

10+ years of demonstrated business analysis experience in complex IT or technology environments Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills