Business Analyst, Information Systems

TheBusiness Analyst, Information Systems is responsible for evaluating businessprocesses, identifying needs, and developing strategies to maximize efficiency and opportunity. Serves as a liaison between business stakeholders, IT, andthird-party platforms to drive delivery of scalable solutions aligned toinstitutional priorities.

TheBusiness Analyst will provide functional support with a primary focus on thestudent academic journey, supporting systems and processes that spanrecruitment, admissions, enrollment, academic progression, retention, andgraduation. Ensures technology solutions directly enhance the studentexperience and institutional outcomes.

The BusinessAnalyst oversees the management of data integrity, provides training, anddocuments business processes and procedures.The Business Analyst maintains advanced knowledge of University systemfunctionality, analyzes business processes/procedures, and identifiesdependencies and implications of change to various functional areas andintegration points with other systems. The Business Analyst communicates and coordinates effectively and professionally with subjectmatter experts and business leaders to ensure accurate understanding and fulluser acceptance of system configurations. The Business Analyst will serve asthe liaison for capturing and sharing detailed and nuanced information betweenrelated business and academic units, technical and non-technical teams. Whileproviding primary direct support to student journey divisions, the BusinessAnalyst will fluidly pivot and support other University departments as neededto contribute to the University success across both academic and operationalfunctions. The Business Analyst will work with cross-functional teams andalongside other Business Analysts.

Essential Functions

• Work with business stakeholders to identify, plan, and implement innovative technology solutions and business process improvements that meet functional area needs and support the Organization's objectives for recruiting, retaining, and graduating students
• Provide guidance and hands-on support of the Organization's application systems and technologies within area of responsibility, including troubleshooting issues in production environments
• Oversee the integration of third party and cloud-based service providers
• Support the institution's technology-based security compliance efforts
• Evaluate and recommend the use (or removal) of certain technologies based on situations specific to Organization's business and operations
• Facilitate business process decisions based on strategic importance, cost, ROI and impact to the business (students, faculty and staff) and central support functions (in operations, finance, HR, etc.)
• Define scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and translation into system requirement specifications
• Lead requirements gathering sessions and create process flows and current/future state documentation
• Evaluate existing academic and operational flows and define the "as-is" process models, and then define "to-be" process models for academic process re-engineering initiatives
• Plan and manage the release and delivery cycles for continue improvement initiatives
• Track and communicate status of continual improvement initiatives
• Maintain and nurture relationships at all levels of the organization from campus staff to senior leaders
• Collect and analyze data for potential academic expansion
• Identify specific business opportunities
• Influence stakeholders to support business projects
• Test business processes and recommend improvements
• Create documentation and manuals to include UAT testing scripts
• Other duties as assigned

Essential Knowledge, Skills& Abilities

• Experience managing and/or delivering IT solutions
• Strong analytical skills and ability to think outside the box
• Ability to evaluate multiple solutions to business problems and describe pros/cons for each
• Experience with configuration and support of CRM, LMS, and SIS systems
• Detail-oriented
• Ability to work in a fast-paced environment
• Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.
• Excellent oral and written communication skills
• Ability to communicate technical items in a manner that allows the most non-technical person to understand
• Ability to translate business needs into technical requirements
• Demonstrated ability to lead initiatives within a technical and non-technical setting
• Demonstrated ability to work with and communicate effectively with individuals at all levels of the organization
• Experience acting as the liaison between academic stakeholders and IT staff
• Experience within the systems development lifecycle
• Strong project management skills
• Desire to work as part of a team
• Ability to work on multiple projects simultaneously and adjust priorities based on institutional need
• Desire for continual professional growth and self-motivation to achieve goals
• Ability to set and meet aggressive deadlines and be responsive to planned and ad hoc requests.

Qualifications

• Bachelor's degree
• Experience with higher education preferred
• Experience with CRM system SalesForce is required
• Experience as a business analyst, consultant and/or project manager with an information technology background preferred
• 2+ years' experience of delivering enterprise information technology solutions
  Work Environment/Physical Demands
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets
• The ability to maintain good concentration
• Mobility within the office including movement from floor to floor
• Effectively cope with stressful situations
• Strong mental acuity

Hours and Travel

• Flexible hours required to implement strategy, enterprise initiatives and execute deliverables
• Must be flexible in coming in early, working late or during non-work hours as needed
• May require some international travel for enterprise initiatives and team collaboration

The anticipated salary range for the Business Analyst, Information Systems is $86,000 - $95,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per NYS local law.