Job Summary The Business Analyst will support eCourts projects by gathering and documenting requirements for web-based applications designed to automate paper-driven processes. The role requires experience working in Agile environments, supporting end users, analyzing business processes, and creating functional and technical documentation. The successful candidate will be organized, adaptable, customer-focused, and capable of managing multiple priorities in a fast-paced project environment. Key Responsibilities • Gather, analyze, and document business requirements through interviews, observations, surveys, meetings, and review of manuals and existing documentation. • Create business requirements documents, functional requirements documents, use cases, user stories, workflows, and other project documentation. • Create user interface and user experience mockups and workflows using Visio, Adobe XD, and other design tools. • Develop test plans and test scripts and participate in various testing activities. • Create user training manuals and conduct user training sessions and demonstrations. • Provide end-user support and assist users in resolving application and process-related issues. • Analyze complex business processes and workflows and identify opportunities for improvement. • Collaborate with customers, end users, development teams, and project stakeholders throughout the software development lifecycle. • Support Agile project activities and contribute to requirements, design, testing, implementation, and post-implementation support. • Take initiative, manage multiple priorities, and maintain effective communication with customers and project stakeholders. Required Qualifications • 5+ years of experience developing systems using a structured Software Development Life Cycle (SDLC) methodology, including Agile. • 5+ years of experience creating business requirements documents, functional requirements documents, use cases, user stories, and related documentation. • 5+ years of experience gathering and interpreting information through interviews, observation, surveys, meetings, and review of manuals or documentation. • 5+ years of experience writing test plans and test scripts and conducting various types of testing. • 5+ years of experience analyzing complex business processes and workflows and identifying areas for improvement. • Bachelor's degree or equivalent four-year college education. • Strong organizational, analytical, communication, and customer service skills. • Ability to work effectively in a fast-paced environment and manage multiple priorities. Preferred Qualifications • Experience developing UI/UX mockups and workflows using Visio and other design tools, with Adobe XD preferred. • 5+ years of experience creating user training manuals and conducting user training sessions and demonstrations. • Customer service, end-user support, or helpdesk support experience. • Experience supporting eCourts or similar public-sector application projects. • Experience with PEGA.