Business Analyst
We are looking for a skilled and proactive Senior Business Analyst with a strong background in Salesforce / CRM platforms. In this role, you will bridge the gap between business stakeholders and technical execution teams. You will be responsible for end-to-end requirement management from facilitating discovery sessions and decomposing complex requirements into features and user stories, to conducting data analysis and leading User Acceptance Testing (UAT).
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Work Model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Mississauga, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Key Responsibilities
• Requirement Gathering & Analysis: Lead discovery sessions, workshops, and stakeholder interviews to capture, refine, and document business processes, operational needs, and technical requirements.
• Agile Documentation: Translate high-level business goals into structured Epics, Features, and actionable User Stories complete with clear Acceptance Criteria (using frameworks like Definition of Ready/Done).
• Salesforce / CRM Solutioning: Partner with Salesforce Architects and Developers to configure and leverage core Salesforce functionality (Sales Cloud, Service Cloud, etc.) to meet business objectives.
• Database & Data Analysis: Write SQL queries to analyze data structures, validate data migration/integration logic, run data sanity checks, and support troubleshooting.
• User Acceptance Testing (UAT): Design UAT test plans, write detailed test scenarios/cases, coordinate UAT sessions with business stakeholders, log/track defects, and secure sign-offs for release.
• Stakeholder Management & Communication: Act as the primary liaison between executive business partners, product managers, and technical delivery teams. Articulate technical constraints to non-technical users clearly and effectively.
Required Qualifications
• Experience: 5-7 years of professional experience as a Business Analyst, with at least 3+ years dedicated to Salesforce/CRM platforms.
• Salesforce Proficiency: Solid understanding of core Salesforce objects, capabilities, data security models, reporting/dashboards, and common integration patterns.
• Agile/Scrum Mastery: Deep experience working in Agile/Scrum environments using tools like Jira, Confluence, for story mapping, backlog grooming, and sprint planning.
Salary and Other Compensation
The annual salary for this position is between $70,000 and $95,000, depending on experience, skills, and qualifications.
This role is also eligible for Cognizant's discretionary annual incentive program based on performance, in addition to a comprehensive benefits package.
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