3+ years in business process analysis and quality assurance for software
Experience with Commodity Trading and Risk Management (CTRM) systems or financial accounting
Proficiency in analyzing business processes and workflows
Ability to translate business needs into functional specifications
Strong relationship-building skills with stakeholders and technical teams
Responsibilities
Gather and document both functional and non-functional business requirements through collaboration
Analyze existing business workflows for optimization opportunities
Provide first and second level support for CTRM users, addressing application issues
Conduct feasibility studies and assess impact for proposed processes and initiatives
Analyze data to identify trends and provide recommendations for improvement
Collaborate with the development team to create functional specifications and user stories
Facilitate change management activities, including training and user acceptance testing
Benefits
Opportunities for professional development and continuous improvement
Supportive team environment with collaboration across departments
Access to the latest industry practices and technologies
Participation in a dynamic trading environment
Involvement in innovative projects aimed at enhancing efficiency
Full Job Description
Main Focus:
To act as the primary bridge between front-office stakeholders and application/technical developers, providing CTRM application functional support, troubleshooting CTRM incidents and gathering/analysis of business requirements. As a CTRM analyst, provide and maintain process and system documentation, clarify business specifications, translating business requirements into functional specifications.
Key Responsabilities and Accountabilities:
Requirements Gathering: Collaborate with business stakeholders and other project resources to obtain and document business requirements, both functional and non-functional, through interviews, workshops, and data analysis. Translate these requirements into clear and concise documentation.
Business Process Analysis: Analyze existing business processes and workflows to identify areas for optimization, streamlining, and automation. Propose innovative solutions to enhance efficiency and productivity.
Applications Support: Provide first and second level support for the Softs US CTRM users, resolving applications processing issues and/or escalating the problems to Level 3 or vendor resources in case he/she is unable to resolve the issue.
Feasibility Studies: Assess the feasibility of proposed processes/workflows and initiatives by conducting cost-benefit analysis, risk assessments, and impact analysis. Provide valuable insights to support decision-making and project prioritization.
Data Analysis: Analyze data from various sources to identify trends, patterns, and opportunities for business improvement. Utilize data-driven insights to make informed recommendations.
Solution Design: Work with the development team to design and create functional specifications, use cases, and user stories that effectively communicate business requirements to technical teams.
Stakeholder Management: Build strong relationships with business stakeholders, project managers, and technical teams to foster collaboration and ensure a shared understanding of project goals and requirements.
ChangeManagement: Support the implementation of new processes and systems by facilitating change management activities, including training sessions, user acceptance testing (UAT), and user adoption initiatives.
Documentation: Create and maintain comprehensive project documentation, including business requirements, process flows, use cases, and other relevant materials.
Qualityssurance: Assist in testing efforts to ensure that the final solutions meet the defined business requirements and quality standards.
Continuous Improvement: Stay updated on industry best practices, emerging technologies, and business trends to identify opportunities for continuous improvement and innovation.
Project Involvement:
Actively participates in team meetings, contributes ideas, and supports team plans/decisions for successful project/process implementation.
Ability to execute assigned tasks
Communicates progress/status of assigned projects/tasks, anticipates risks and able to recommend solutions to address issues
Works with available resources to deliver assigned tasks on agreed schedule.
Direction Received:
General supervision will be given.
Able to take own initiative to move forward the assigned tasks/projects
Administration and Operations:
Comply with the established set of work standards
Incident Management (Logging, Tracking, Communications and Reporting)
Coordinates schedules and related tasks with other team members or other IT groups
Key Qualifications/Experiences:
3+ years of experience in business process analysis and software quality assurance processes. This includes designing, defining or streamlining work processes, documenting business processes, testing and supporting CTRM applications
Experience in Commodity Trading and Risk Management (CTRM) systems OR Financial Accounting
Experience in trading environment or financial accounting
