Business Analyst

Remote

The Business Analyst serves as the liaison between business stakeholders, product owners, and the Agile Development Team to ensure mission requirements are accurately captured, analyzed, documented, and translated into Salesforce-based solutions. This role leverages both functional business analysis and technical Salesforce knowledge to support requirements gathering, backlog refinement, release planning, testing, stakeholder demonstrations, and solution delivery in a fast-paced Agile environment. The position plays a critical role in ensuring customer-driven solutions align with organizational objectives and Government mission requirements.

• Collaborate with Government stakeholders, product owners, users, and technical teams to gather, analyze, and document business and functional requirements.
• Translate business needs into detailed user stories, acceptance criteria, process flows, and software requirements for Agile Development Teams.
• Facilitate requirements elicitation sessions, stakeholder meetings, backlog grooming, sprint planning, and solution reviews.
• Serve as the primary functional resource between business stakeholders and Salesforce developers to ensure solutions meet operational requirements.
• Analyze existing business processes and recommend improvements through Salesforce platform capabilities, automation, and system enhancements.
• Coordinate work products with Agile Development Teams and internal and external project stakeholders.
• Support release planning activities and ensure customer requirements are incorporated into scheduled releases.
• Participate in system testing, user acceptance testing (UAT), validation activities, and defect resolution efforts.
• Review and validate Salesforce configurations, customizations, workflows, page layouts, record types, and business process implementations.
• Develop and maintain functional documentation, requirements traceability matrices, process maps, and training materials.
• Prepare and deliver stakeholder briefings, demonstrations, and presentations in support of program objectives.
• Assist the MAT Project Director in customer engagements, program demonstrations, and executive-level communications across the Department of Defense.
• Monitor project progress and identify risks, issues, dependencies, and opportunities for process improvement.
• Work effectively in a remote environment during established Core Hours (Eastern Time Zone).
• Perform other duties as assigned.

• High school diploma or GED equivalent; bachelor’s degree in information systems, Business Administration, Computer Science, or a related field preferred.
• 2+ years of experience in Business Analysis, Systems Analysis, Salesforce administration, software development, or a related technical role.
• Experience working within Agile software development environments, supporting requirements gathering and solution delivery.
• Knowledge of Salesforce platform capabilities, including:
• Standard and custom objects
• Page layouts
• Record types
• Workflows and business process automation
• Salesforce integrations and standard platform functionality
• Experience developing:
• User stories
• Functional requirements
• Acceptance criteria
• Process documentation
• Test scenarios and validation plans
• Experience collaborating with technical teams to support Salesforce implementations, enhancements, and releases.
• Experience supporting customer-driven technology solutions.
• This position requires CUI access (ADP-III, IT-3, Tier 1 Investigation) and general user network permissions with the potential of obtaining a SECRET clearance.
• Successfully pass background and drug screening

Knowledge, Skills, and Abilities:

• Familiarity with Jira, Azure DevOps, Confluence, or similar Agile project management tools.
• Understanding of software development life cycle (SDLC), release management, and Agile methodologies.
• Strong business analysis and requirements management skills.
• Ability to effectively communicate technical concepts to non-technical stakeholders and business requirements to technical teams.
• Understanding of Salesforce platform functionality and business process automation.
• Experience supporting Agile development teams using Scrum and related Agile methodologies.
• Skilled in creating user stories, use cases, process maps, workflows, functional specifications, and acceptance criteria.
• Ability to facilitate meetings, workshops, stakeholder interviews, and requirements elicitation sessions.
• Familiarity with DevOps processes, CI/CD concepts, and software release lifecycles.
• Experience supporting testing activities, including system testing and user acceptance testing (UAT).
• Strong analytical, problem-solving, organizational, and critical-thinking skills.
• Experience coordinating deliverables and collaborating across multiple functional and technical teams.
• Familiarity with enterprise application environments that include integrations, customizations, and support for multiple business processes.
• Knowledge of Salesforce integrations such as MuleSoft, Pulsar, and DocuSign is beneficial but not required.
• Excellent written, presentation, and verbal communication skills, particularly in customer-facing and executive briefing environments.

How you’ll grow  

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  

Benefits  

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  

Learn more about what working at Chenega MIOS can mean for you.  

Chenega MIOS’s culture  

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  

Corporate citizenship  

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  

Learn more about Chenega’s impact on the world.  

Chenega MIOS News- https://chenegamios.com/news/  

Tips from your Talent Acquisition Team  

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  

Chenega MIOS web site - www.chenegamios.com  

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm  

LinkedIn - https://www.linkedin.com/company/1472684/  

Facebook - https://www.facebook.com/chenegamios/ 

#Chenega IT Enterprise Services, LLC