*** | SUPPLEMENTAL LABOR MANAGEMENT OFFICE

ADDITIONAL PROCUREMENT INFORMATION (API)

Title & Level

Business Analyst 3

Work Group Location

Vancouver, WA

Specialty

Organization Strategy/Business Process/Business Transformation

Offsite Work Eligibility*

Situational Telework

Organization

JD

Number of Days Onsite

5 days per Week

Hours

Full-Time, up to 40 hours

Additional Information

Enter additional info regarding the offsite work arrangement, if applicable.

Overtime

10% anticipated

On-Call

No

Travel

Up to 10% occasional overnight travel to a second control center

FN Status

NOT open to Foreign Nationals

* Current telework, remote work and onsite support is based on BPA's business needs and is subject to change or termination at any time.

** Assignments with the "Remote" Designation must reside in WA, OR, ID or MT. Case-by-case exceptions may apply only when in the best interest of BPA.

OVERVIEW

Assignment

This contract Business Analyst 3 position is located in ***'s (BPA's) Operational Technology (OT) Application Services (JD) organization and will provide Business Analysis support for projects under the OT Application Services Program. The position will guide business stakeholders and facilitate gathering and analyzing information using standard tools and approaches to help clarify business operations, functions, perform gap analysis, document/map the current and future states, identify solution alternatives, evaluate the alternatives, and define processes. In addition, this position concentrates on collecting and analyzing data, analyzing workflow, and developing process analysis and decision support information and documents. This position will also assist the Application Services Manager and Supervisors in overall OT organizational analysis, strategy, and development.

Organization

OT Application Services supports BPA's Real Time Control and Monitoring Systems, and associated supporting applications, and is responsible for the planning, engineering, software development, integration, modification, and operation and maintenance of systems used to provide safe and reliable real-time control, dispatch, monitoring, analysis, management, and protection of the transmission system. These systems, typically located within the system operations control centers, are used for 24 x 7 support of the power system. To ensure continued reliability, OT Application Services organization also provides planning of control center projects, and the support services required to ensure consistent and compliant deliverables. Additional responsibilities include ensuring that these critical systems conform to appropriate industry and regulatory requirements and participating in and supporting the development of applicable standards at the regional and national level. In addition to our goals as an organization, we also strive to achieve the goal of the BPA Core Mission of "Keeping the Lights On".

ASSIGNMENT RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

Facilitate large teams in problem solving and improvement opportunities using industry methodologies (i.e. Agile, Scrum, Kanban, Client Workout or like tools/models).

Perform organizational maturity analysis, assess gaps, and draft maturity roadmaps based on BPA management goals and objectives (examples; ITIL, P3M3, CMMI).

Provide analysis and support in the development / draft and recommendation of tools for organizational alignment, strategic content, alignment of capabilities and work, and a roadmap for success.

Research background and interview end-users, stakeholders and other interested internal parties (customers) to gather and understand customer / end-user requirements, which may include software solutions and/or business process, procedure or workflow development; present solution recommendations for BPA management, executive, stakeholder consideration and approval.

Collaborate with Subject Matter Experts (SMEs), other analysts, specialists and teams to perform root cause analysis and lessons learned, as part of identifying opportunities to apply business or process improvement strategies.

Support the structure for, facilitate the planning of, and provide assistance with development / draft, recommendation and implementation of BPA management approved initiatives, studies, analyses, and projects supporting business and process analysis and continuous improvement efforts.

Evaluate and assess business process change impacts and recommend appropriate change mitigation activities.

Plan, facilitate and conduct working sessions to analyze and document/map current state processes and value streams, and future state processes and value streams.

Evaluate and assess business process change impacts and recommend appropriate change mitigation activities.

Perform all analytical tasks related to a project, including requirements definition, validation, management and supporting documentation (i.e. process flows, user stories, use cases) and related testing; assist BPA management with implementation activities that contribute to system, process, and/or business improvements.

Provide background information, technical input, options and recommendations that facilitate decision-making and that will enable key requirements of improvement projects, project milestones and/or implemented solutions to be met. As requested, perform appropriate testing of recommended and/or management-approved solutions, which may include creating / drafting and recommending new analytical tools or components, new or revised workflows, processes, standards, business-case criteria, and/or mitigation measures.

Facilitate the definition and documentation of business and functional requirements. Conduct user/stakeholder interviews and facilitate joint requirements sessions.

Create requirements documentation, review with user representatives, recommend priorities and obtain user signoff. Monitor the requirements documentation created and map it to specific delivery releases and schedules.

Create use cases, process models and activity diagrams to support a project, coordinate efforts with business process activities when needed. Verify with user representatives that use cases and process models accurately portray specific business processes.

Work with staff and user representatives to verify that all user requirements are accommodated. Participate in user/stakeholder review of program/project artifacts and obtain signoff.

Trace acceptance criteria to business and functional requirements and support the development of test plans.

Provide input to program/project managers on schedules and program/project plans with particular emphasis on analysis-related activities.

Collect and develop detailed descriptions and specifications of user needs, business rules, functionality and steps required to develop or modify business solutions.

Develop and maintain effective client and stakeholder relationships. Work with clients and stakeholders to understand and facilitate requirement changes including changes in scope.

Translate business requirements into definitions and solutions. Identify problems, research alternatives, prepare presentations, recommend and assist BPA management with implementing solutions.

Collaborate with subject matter experts to establish the technical vision and analyze potential tradeoffs between usability and performance needs; work with appropriate BPA manager / personnel to reconcile and determine acceptable "tradeoffs".

Draft and recommend key project deliverable documents including: requirements, process diagrams, workflow maps, project plans, and change management plans.

Develop /draft approximate documentation to validate repeatability of processes, to facilitate training of new analytical tools and to support business continuity and knowledge transfer.

Work with appropriate BPA manager / personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting team positions in order to build consensus among stakeholders and project team members.

Develop reports, for BPA management, supporting organizational goals monitoring and metrics development and tracking.

Provide technical writing, coordination, and interpretation, on documents supporting organizational goals and mission.

Information Quality Control and Stewardship

Inventory and evaluate the information needs of JD's business programs and functions. Evaluate business processes for gaps in maintaining information quality control and quality assurance. Recommend cost effective changes in processes and procedures to address such gaps.

Design and maintain performance metrics on the quality of key business information. Create, maintain and periodically present executive dashboards of those performance metrics to management.

Provide briefings, as requested, to staff and managers on information quality to raise awareness, transfer knowledge on information quality fundamentals and/or best practices.

Data Call and Survey Coordination

Provide support to JD's organizations and personnel dealing with data calls and industry surveys. This entails review and analysis of existing documentation, evaluation of any new/changing requirements, enlistment of appropriate subject matter expert input, and drafting the Control Center responses.

Organize, monitor, analyze, evaluate and report on performance towards data call artifacts collection and processes.

Keep process artifacts up-to-date and of adequate quality (reliable, consistent, and useful); provides secondary back-up to program roles when primary and back-up staff is unavailable.

Asset Strategy Support

Provide support for the Transmission Technology Asset Strategy program for JD's organizations as needed. This requires familiarity with Transmission's Asset Strategy program goals, objectives, and measures. Verifies information used is reliable, consistent and useful. May be required to review, analyze, evaluate, and organize program information.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

Associate's or Bachelor's degree in Business Administration, Management, Accounting, Computer Science, Engineering or a directly-related technical field is preferred.

With an applicable Associate's Degree, 10 years directly related experience is required.

With an applicable Bachelor's Degree, 8 years directly related experience is required.

Without a degree, 12+ years of directly related experience is required.

Experience should be consistent with the specific requirements of business analysis and progressively more technical in nature.

Required Technical Skills & Experience (required on matrix)

Intermediate proficiency in Visio (flowcharts), MS Project, Access, and SharePoint

Preferred Skills & Experience (optional on matrix)

Demonstrated experience with project and change management approaches, tools and phases of the project lifecycle

Experience in the software development or electric utility industry

Technical interviewing skills:

Possess functional/process interviewing skills in the business environment

Possess ability to facilitate groups through process design and requirements gathering sessions

Possess analytical skills to analyze data, identify quality assurance/quality control issues, and identify failure or maintenance trends.

Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statistical

Self-directed and assertive in pursuit of root cause analysis, missing information and data requirements

Demonstrated expertise with logical process modeling concepts sufficient to aid in the documentation and development of business and system requirements

Ability to distinguish key interactions and connectives among technical solutions involving hardware, networks, telecommunications, controls, security and applications

Experience with large-scale organizational change efforts

Experience with the Prosci methodology for Change Management is a plus

Experience with project management, tools and phases of the project lifecycle

Understanding of how people go through a change and the change process; including familiarity with change management toolkits.

Skilled in the definition and development of operational governance models to enable programmatic change

Strong analytical thinking, critical thinking and decision making abilities.

Additional Requirements (not required on matrix)

Valid U.S. Driver's License is required.

Appendices

The following appendices apply to this assignment and may be downloaded from the Fieldglass Reference Library:

Offsite Work

Training Expectations (Worker is expected to keep current on the latest technologies and skills required for the assignment.)

Training Type

Details

Provided by

Attendance at all conferences, workshops, training, etc. must be pre-approved by SLMO. Requests will be reviewed on a case-by-case basis. Approval is subject to the most current guidance provided to SLMO by BPA or DOE and is subject to change at any time. SLMO reserves the right to negotiate attendance on billable/non-billable hours and reimbursement of travel costs with the supplier. Reimbursable travel costs must adhere to the Federal Travel Regulations and be submitted via an expense sheet in Fieldglass.

CLOSELY ASSOCIATED RESPONSIBILITIES & REQUIRED ASSOCIATED MITIGATION MEASURES

The following is a list of potential inherently governmental risk areas and the measures that SLMO-Compliance has determined must be in place, via processes and procedures, to mitigate the associated risks. The BPA manager's acceptance of the API or CWSD serves as their attestation that all applicable mitigation measures listed below are or will be established and adhered to in their organization.

Area of potential Closely Associated / Inherently Governm