T-Mobile

Business Analysis Manager - Salesforce CRM Analytics

T-Mobile$77K — $140K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
  • Experience in data analysis, data science, or similar quantitative fields
  • 4-7 years solving analytical problems using quantitative approaches
  • 4-7 years experience with Salesforce CRM Analytics, Tableau, or Power BI for reporting
  • 4-7 years in advanced analytics and SQL analysis of complex datasets
  • Preferred experience with Python, R, or similar data science languages
  • Experience in telecommunications is a plus

Responsibilities

  • Provide insights and recommendations that optimize business experiences through data analysis
  • Develop and maintain Salesforce CRM Analytics reporting solutions, including dashboards and reports
  • Apply analytical techniques to support decision-making and resource prioritization
  • Participate in the design of standardized reporting structures across teams
  • Assist in other projects as assigned by management

Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) plan with employer matching
  • Employee stock grants and purchase plan
  • Paid time off and up to 12 paid holidays
  • Tuition assistance and college coaching
  • Childcare subsidy and enhanced family support
  • Mobile service and home internet discounts
  • Access to commuter and transit programs
Full Job Description
*** This position must be located in Bellevue, WA; Overland Park, KS; New York, NY; or Frisco, TX. This is not a remote role, this is a hybrid schedule requiring at least 3 days a week in office.

This role supports strategic and operational decision-making by delivering insights and analysis across the business. It manages data mining, business intelligence, and reporting to provide actionable recommendations. The role collaborates with multiple teams to conduct complex modeling and analysis for business improvements. Success is measured by the accuracy and impact of insights that inform resource prioritization and performance benchmarks. The work influences organizational strategies and enhances customer experience through data-driven solutions. Specific to this role is the required Salesforce CRM Analytics knowledge and experience of data visualization and report building.

Job Responsibilities:
  • Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis
  • Develop and maintain data and SF CRM Analytics reporting solutions including dashboards, reports, and self-service tools to support enterprise goals
  • Apply analytical and modeling techniques to support decision-making and resource prioritization across the organization
  • Participate in the design and administration of reporting structures and interfaces for standardized use across teams
  • Also responsible for other duties/projects, as assigned by business management as needed


Education and Work Experience:
  • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
  • Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience (Required)
  • 4-7 years Working experience solving analytical problems using quantitative approaches (Required)
  • 4-7 years Working experience reporting and analyzing performance & data visualization (Salesforce CRM Analytics, Tableau, Power BI, etc.) (Required)
  • 4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
  • Working experience with Python, R, Go or similar statistics or data science language preferred. (Preferred)
  • Telecommunications (Preferred)


Knowledge, Skills and Abilities:
  • Business Acumen (Required)
  • Dashboard Development (Required)
  • Data Analysis (Required)
  • Data Storytelling (Required)
  • Executive Presence (Required)
  • Financial Modeling (Required)
  • People Management (Required)
  • Project Management (Required)
  • Stakeholder Management (Required)
  • Strategic Thinking (Required)


  • At least 18 years of age
  • Legally authorized to work in the United States


Base Pay Range: $77,900 - $140,500

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ357813¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

About T-Mobile

T-Mobile US, Inc. is a wireless company. As of December 31, 2016, the Company provided wireless communications services, including voice, messaging and data, to over 71 million customers in the postpaid, prepaid and wholesale markets. It provides services, devices and accessories across its brands, T-Mobile and MetroPCS. It provides wireless communication services through a range of service plan options. The Company offers a device trade-in program, Just Upgrade My Phone (JUMP!), which provides customers a specified-price trade-in credit and upgrade eligibility after approximately six months of service; Equipment Installment Plan (EIP), which is designed to provide financing to customers for the purchase of devices, and installment agreements for accessories; T-Mobile Tuesdays, which offers customers free stuff and access to various offers from brands; and T-Mobile ONE and Simple Choice plans.
Learn more about T-Mobile
Size
75,000 employees
Market Cap
$174.7 billion
Industry
Net Income
$3 billion
Founded
2002
5 Year Trend
+16.4%
Revenue
$68.3 billion
NASDAQ

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