Position Location: This is a field position and will be supporting building automation customers throughout Rhode Island.
As our business continues to grow in the greater Rhode Island area, we are proactively building a pipeline of talented professionals for anticipated opportunities. We encourage qualified candidates who are interested in future openings to apply. Our
Service Specialists perform assigned tasks on building automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our ServiceSpecialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.
As a Senior Service Specialist, you will: - Execute digitalization and standard service operations strategies
- Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
- Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
- Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
- Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
- Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
- Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
- Provide instructions to customer personnel regarding proper system operations and assist with training
- Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
- Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
- Develop strong working relationships with internal and external customers, identify needs, and resolve issues
- Work Overtime as needed (compressed schedule performance can be a factor and will require extended hours to meet commitments)
- Work rotational on-call and/or minimal overnight travel
- Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines
You will make an impact with these qualifications: Basic Qualifications:
- 3+ years of experience performing preventive maintenance and diagnostics of building automation or HVAC controls systems
- Demonstrated on-the-job experience with:
- Engineering concepts, programming, job start-up and checkout, and troubleshooting
- Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
- Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
- Experience with Microsoft Office (Word, Excel, and Outlook)
- Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
- Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
- Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
- Engineering and programming (PLC or BMS) background
- High school diploma or state-recognized GED
Ready to create your own journey? Join us today!
Curious to see what a Building Automation Specialists does every day?You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $68,401 - $117,259 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
