General Motors

Brand Quality Manager - Engines

General Motors • $100K — $130K *
Warren, MI 48089Hybrid
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in automotive service and parts, with hands-on exposure to dealer and field service operations.
  • Bachelor's degree in Engineering, Automotive Technology, or a related field, or equivalent experience.

Responsibilities

  • Utilize tools to identify and analyze quality issues in engine systems.
  • Lead initiatives aimed at reducing warranty waste and implement continuous improvement.
  • Develop and distribute technical bulletins and communications for field personnel.
  • Ensure timely completion of post-launch deliverables and support strategies for emerging customer issues.
  • Collaborate with various teams to resolve quality issues effectively and track progress.
  • Represent customer perspectives in quality decision-making during reviews.
  • Provide technical assistance to GM field teams and service personnel.
  • Monitor warranty and field data trends to facilitate proactive solutions.

Benefits

  • Opportunity for creativity and initiative in a dynamic team environment.
  • Provide multi-functional solutions leading to improved customer retention.
  • Engage in continuous improvement and process enhancement efforts.
  • Exposure to various cross-functional roles and responsibilities.
  • Work in a hybrid setting with a mix of remote and in-office work.
Full Job Description
Job Description

The Role:

Join the Brand Quality Propulsion team in an exciting opportunity as a Brand Quality Manager - Engines. This role plays a key part in delivering exceptional product quality, reliability, and durability, while leading issue identification and resolution for engine systems.

Brand Quality is responsible for improving customer retention and the vehicle ownership experience by quickly resolving product quality concerns and providing multi-functional, closed loop solutions for current and future vehicles. Brand Quality positions require creativity, initiative, independence in judgment and action, strong leadership and excellent communications.

What You'll Do (Responsibilities):
  • Issue Identification & Analysis - Utilize tools such as Warranty Parts Center reviews, product reports, warranty data, and field feedback (including Field Service Engineers, TAC cases, customer complaints, and ParTech) to detect and analyze emerging quality issues.
  • Warranty Waste Reduction Leadership - Lead initiatives to reduce warranty waste through identification, analysis, implementation, and continuous improvement. Provide regular updates to senior management.
  • Field Communication Management - Develop and distribute Technical Service Bulletins, Preliminary Information bulletins, emerging issues videos, Global Connect messages, and Tech Link articles to ensure accurate and timely communication to field personnel.
  • Post-Launch Readiness Execution - Review launch plans and ensure timely completion of post-launch deliverables. Develop support strategies for customer-facing issues and collaborate with the Double White Glove group to elevate emerging concerns.
  • Cross-Functional Problem Resolution - Collaborate with Program Engineering Managers, Program Quality Managers, DREs, QRD teams, SQEs, Supply Chain, Purchasing, and leadership to drive timely issue resolution. Document and track progress using the Problem Resolution and Tracking System (PRTS).
  • Customer Feedback Advocacy - Represent customer and dealer perspectives during Warranty Work Cell reviews and special part return evaluations to ensure voice-of-the-customer is integrated into quality decisions.
  • Support for Field Operations - Provide technical assistance to GM field teams, call centers, dealers, and service personnel. Partner with the Service Learning Center to close the loop on emerging issues and ensure effective resolution.
  • Data Monitoring & Trend Analysis - Continuously analyze warranty and field data to identify trends early and facilitate proactive solutions.
  • Documentation & Stakeholder Updates - Maintain current issue tracking in PRTS and ensure all relevant stakeholders-including Program teams, QRD, DREs, and SQEs-are informed of status and developments.
  • Continuous Improvement Engagement - Participate in CPIT, PDT, and XPIT meetings to contribute to process improvements and technical excellence.
  • Teardown Review Participation - Attend warranty and teardown review meetings, offering insights and updates on issue resolution progress.


Your Skills & Abilities (Required Qualifications)
  • 5+ years of experience in automotive service and parts, with direct exposure to dealer and field service operations.
  • Bachelor's degree in Engineering, Automotive Technology, or a related field-or equivalent experience.


What Will Give You a Competitive Edge (Preferred Qualifications)
  • Demonstrated background/experience with internal combustion engine systems
  • Experience in program management and technical customer service.
  • Deep knowledge of diagnostics and failure analysis.
  • Demonstrates advanced data analytics capabilities, translating complex data into meaningful insights that drive business decisions and performance improvements.
  • Exceptional analytical, written, and verbal communication skills.
  • Strong decision-making and adaptability in ambiguous environments.
  • Expertise in managing multiple assignments with high-quality execution.
  • In-depth understanding of product development, warranty processes, and service operations.
  • Proven ability to collaborate across functions and influence change.
  • Strong analytical, communication, and interpersonal skills at all levels, both internal and external.
  • Experience working cross-functionally and cross-culturally.
  • Ability to manage multiple priorities independently with minimal supervision.


Preferred Systems Knowledge/Proficiency
  • ARC - Aftersales Release and Cataloging
  • Microsoft Office Suite
  • One CRM
  • PowerBI
  • Global Connect
  • Global Warranty Management
  • Tracker GART DB
  • Jira
  • Electronic Parts Catalog
  • Engineering Release System


#LI-JT2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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