Responsibilities & QualificationsThe Branch Manager is responsible for the growth and profitability of the market. This position is responsible for management of overall branch operations
RESPONSIBILITIES:- Operations, Associate (employee) engagement, staffing, order fulfillment, safety, quality, service, sales, and customer retention, experience and satisfaction
- Hire, train, develop, motivate staff and optimize efficiency
- Provide leadership for Associates (employee) relations through effective communications, coaching, training and development
- Provide leadership for problem resolution to facilitate improvements and improved working relationships
- Build a team that consistently delivers the ImageFIRST service strategy
- Ensure customer satisfaction and loyalty
- Meet financial management objectives
- Actively participate in Strategic Planning
- Develop local sales and marketing approach and work with the Sales team to drive new business efforts
- Ensure compliance with quality, OSHA, safety, company policies and procedures
- Responsible for customer negotiation and retention efforts
- Determine appropriate operations staffing levels
- Ensure compliance to company policies and procedures
- Ability to perform problem solving and conflict management
- Promote safety of overall operations
- Lead by example
- Develop sales leads and referrals from existing customers
- Grow existing customers profitably
- Develop a great local culture by instilling the ImageFIRST Operating principles and execution strategy
MINIMUM QUALIFICATIONS:- Minimum of 3 years' of operations or service management experience required
- Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
- This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
- High school diploma or equivalent with strong business experience require; Bachelor's degree with experience preferred
- Sales experience is strongly preferred
- Financial acumen / P&L experience preferred
DESIRED SKILLS:- Organized with minimum supervision required
- Planning: Ability to perform short and long range planning
- Self -starter with entrepreneur approach to business
- Leadership: A demonstrated ability to lead people and get results through others
- Excellent interpersonal and communications skills
- Quality orientation
- Computer proficient
- Relocatable for promotion to larger market or increased responsibility
- Ability to grow with / scale with the business
- Contract negotiation experience
- Proven track record of business results
- Customer Service experience / skillset
PHYSICAL REQUIREMENTS:- Lift repetitively: Be able to lift or push up to 40 pounds
- Reach
- Walk
- Sit while driving a delivery vehicle
- Bend to pick up garments and bulk items
- Climb: Climb in and out of a truck while carrying product
Compensation: $90,000 to $100,000 + Annual BonusCompany Values & BenefitsRequired Competencies:- Be Respectful: Value all we come in contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
Benefits:- Weekly pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Paid Parental Leave
- Tuition Reimbursement
- Referral Program
- Great company culture
- Collaborative team environment
