OverviewWe are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the (Region) General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.
Responsibilities- Manage all aspects of the CSC's profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retention
- Manage the CSC staff which includes interviewing, hiring, coaching, training and managing performance
- Monitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations
- Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectations to support customer acquisition and retention
$92,900 - $123,850 per year (dependent on experience)Qualifications- Minimum of 3 years of business experience
- Bachelor's Degree in business preferred
- Delivery and/or distribution, sales and general management experience desired
- Exceptional written and interpersonal communication skills
- Ability to provide strong leadership through coaching and mentoring with a focus on customer service
Applications will be accepted until the position is filled.
As part of our pre-employment hiring process, background checks and drug screens are performed.
For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/
