Job Description:At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance as needed to ensure associates are helping customers reach their financial goals by understanding and meeting customer needs. Branch Managers are expected to drive branch performance results through strong individual sales performance in addition to ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.
Primary Responsibilities- Leads a medium sized team of branch associates responsible for meaningfully impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
- Conducts outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships
- Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
- Coaches and develops branch associates through execution of iConnect - the Region's Sales, Service and Coaching process, with minimal guidance from assigned mentor, senior level managers and internal support partners
- Provides consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
- Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types in addition to assisting with annuities and life insurance
- Ensures a consistent optimal customer experience, including handling customer's transactional needs as needed. This may include sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they want
- Resolves escalated customer and associate issues and provides counseling to associates as needed with limited guidance and direction from senior leadership and Human Resources
- Manages recruiting and selection process for assigned branch
- Maintains relationships with Line of Business partners and refers customers to an internal team of experts when additional complex financial goals and needs are recognized
- Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations, including completing individual duties specific to the role of Branch Manager, and ensures all associates in the branch complete their delegated operational risk management duties as assigned; as a member of the branch team, ensures sound banking practices, including managing, identifying, and reporting operational risks
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements- High School Diploma or GED
- Four (4) years of Financial Services, sales, or sales management experience
- Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
- Ability to work on Saturday as needed
Preferences- College degree
- Life Insurance License
- Supervisory experience within the Financial Services industry or branch management experience
- Seven (7) years of banking and/or lending experience
- Seven (7) years of relationship-based client consultation experience
Skills and Competencies- Ability to exhibit mastery of key advice, guidance, and education concepts
- Ability to handle multiple priorities simultaneously
- Ability to provide effective feedback and guidance
- Excellent communication and customer service skills
- Excellent leadership and problem-solving skills
This position may be filled at a higher level depending on the candidate's qualifications and experience.
Position TypeFull time
Compensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:Minimum:$72,031.00 USD
Median:$94,101.00 USD
Incentive Pay Plans:This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location DetailsCoral Springs
Location:Coral Springs, Florida
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
