Support the Philips Multi-Vendor Services (MVS) business as a Biomedical Equipment Site Lead for customers in the Poughkeepsie, NY area.  You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

• Lead identification and resolution of customer issues through proactive communication, coordination with site personnel, and development of solutions beyond break and fix support.  Address complex situations with urgency, managing multiple priorities while aligning actions with site leadership and customer needs.
• Perform preventative maintenance (PM), Field Change Orders (FCOs), installations, and service repairs while diagnosing and resolving electronic, network, and mechanical issues.  Utilize service manuals and training (on-the-job, OEM, third party) to deliver timely resolutions and provide technical guidance, mentorship, and support to service staff.
• Deliver exceptional customer service by setting realistic expectations, meeting commitments, and building trust with end users and site leadership.  Focus on both resolving equipment issues and understanding broader customer impact and business priorities.
• Drive process improvements, identify skill gaps, and support team development and cross training.  May participate in or consult on hospital committees or initiatives with prior management approval.
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, FCOs, PM, installation documents, site and service documentation, and other related paperwork.  Adhere to established training, quality, and safety requirements.
• Shift time: Monday-Friday, 8AM-5PM.

You're the right fit if:

• You’ve acquired 5+ years of experience in a medical service environment (7+ years of experience preferred).  Within your total years of experience, you must possess 1+ years of direct and/or indirect experience in a leadership/supervisory capacity.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have an associate degree in electronics or related field, or equivalent combination of education and above listed experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for position.
• You must be able to:
  • Work in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

Philips Transparency Details

The hourly pay range for this position in NY is $39.00 to $61.00, plus overtime eligible.

This role also includes on-call pay, training, and advancement opportunities.  The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found . 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Poughkeepsie, NY.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.