Job Summary:Provides support and leadership to the Billing Team, supervising the day-to-day reconciliation and billing, overseeing the co-ordination and appropriate execution of all back office functions associated to reconciliation and billing activities while ensuring team motivation, training, development and performance levels are maintained.
Responsibilities:Operational Management:
- Gather, collate and analyze reconciling/billing activity data and make recommendations to support continued KPI development and improvements
- Reconciles work order data ensuring accuracy and completeness
- Receive vendor invoices - verify accuracy against PO and completed work order, approve for billing or escalate accordingly
- Identify & Suggest opportunities for Process Improvements & efficiencies within department
- Prepare various reports/spreadsheets as required
- Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met
- Perform quality audits to ensure all work order information is accurate and updated accordingly.
- Support the implementation and training of Metrix as necessary.
- Carefully manage work order profitability, contract inclusions and exclusions throughout the billing process.
- Provides a high level of customer service support to internal and external customers. Ensures team members have the required information and support to perform work in the most efficient and effective manner. Ensures the work order life cycle through the billing stage is processed in an efficient manner.
- In addition, the role assists the Ontario Dispatch Manager with administrative tasks and the task direction of the Reconcilers/Billers while supporting the day-to-day departmental overflow requirements as necessary.
Team Leadership:
- Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
- Motivate and inspire team members.
- Facilitate problem-solving and collaboration, intervene when necessary to aid the team in resolving issues, remove barriers and ensure they have the necessary knowledge and tools required to be successful.
Qualifications:- Post-secondary education in related area of study or equivalent.
- 5 years of relevant experience in a related environment.
- 2 years in a leadership or supervisory capacity within a related environment.
- Proficient computer skills, including knowledge of service management systems.
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Ability to communicate clearly and set expectations with internal and external personnel
- Demonstrates the ability to work independently to complete assigned tasks with minimum supervision.
The salary range is $75,000 - $90,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth's total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.
This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible.
