Job Description:

The Billing Specialist II provides experienced billing support by servicing the needs of NIPR industry clients, producers/agents, states, and NIPR Finance while helping deliver superior customer experience. The role supports broader billing operations, including financial transaction processing, A/R collections, client account updates, payment verification, billing inquiries, and operational support activities. This position works cross-functionally with NIPR business areas, including Production Support, Business Development, Customer Service and State Support, and NIPR Finance. This position reports to the Senior Director, Business Development and Operations.

Key Responsibilities:

Billing Operations & Financial Transaction Support

• Supporting operations and financial transaction processing, ensuring accuracy, completeness, and compliance with established procedures.
• Perform collections activities, including account research, payment reconciliation, customer communications, and maintenance of collection records and account information.
• Support refund processing, payment verification, account reconciliation, deposit verification, and related financial activities.
• Support billing cycle activities, financial transaction reviews, and related reporting or reconciliation functions as assigned.

Account Research, Records & Issue Escalation

• Handle account update issues, research undeliverable communications, and coordinate with internal stakeholders to resolve account concerns and system discrepancies.
• Maintain accurate records and documentation, monitor account activity, communicate status updates, and identify issues requiring escalation or further review.
• Provide backup support for billing, payment, reconciliation, and collection functions to ensure operational continuity.

Oral & Written Communication

• Use verbal and written communication to effectively convey ideas and information and to positively resolve customer problems and questions.
• Effectively and amicably communicate with NIPR technical, business development, and data analysis team members, as well as NIPR Finance and NAIC technical support groups.
• Clearly and effectively communicate status of responsibilities to NIPR management on a weekly and/or monthly basis, as directed by NIPR management.

Secondary Responsibilities

• Demonstrate proper handling of customer complaints and service to other staff if necessary.
• Perform other duties as assigned.

Minimum Education and Experience:

• Associate's degree
• Five (5) years related work experience in an environment dealing with accounting, billing, financial operations, or customer service functions, or equivalent combination of education and experience.

Preferred Experience:

CRM experience (Such as PeopleSoft, Salesforce, SQL tables, Gateway, etc.)

Skills and Competencies:

• Proficient in Microsoft Office.
• Experience with billing operations, payment review, account reconciliation, collections, and customer account management.
• Highly organized and detail-oriented, with the ability to meet deadlines and manage complaints.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Close vision and attention to detail required.
• Ability to respond to common inquiries from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to management and instruct others in the use of applications or procedures.
• Ability to maintain confidentiality and protect sensitive information in all interactions.
• Effective verbal & written communication skills for interacting with customers and internal teams.
• Ability to follow established procedures and comply with organizational policies and standards.
• Ability to work collaboratively with technical and business staff to support billing enhancements.

Travel:

Must be willing to travel occasionally for team meetings and in-person organizational events.

Compensation:

Offer range of $34.87/hour- $45.13/hour, commensurate with experience and education.

Sponsorship:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Why Work at NIPR?

• Remote work schedule
• 37.5-hour work week
• Tuition reimbursement
• Referral bonuses
• Choice of insurance plans
• Vacation buy-back
• Adoption assistance
• Parental leave
• Employee recognition programs
• Days off for community service
• Student loan repayment program

Interested in learning more about the amazing benefits NIPR offers? Please visit NIPR Jobs for more information.