Bilingual (Spanish) Mid-Market Account Manager, LATAM

MaintainX

• $80K — $95K *
Miami, FL 33186In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience in sales and account management within LATAM.
  • Bilingual in English and Spanish; Portuguese is a plus.
  • Proven track record of expanding client accounts and driving revenue growth in B2B.
  • Strong analytical skills and proficiency in navigating complex sales cycles.
  • Exceptional organizational skills with meticulous attention to detail.
  • Outstanding interpersonal skills for building robust client relationships.
  • Bachelor's degree or higher in a relevant field.

Responsibilities

  • Own a portfolio of mid-market clients, facilitating post-sale handoff through renewals.
  • Identify and capitalize on expansion opportunities in existing accounts to drive client growth.
  • Proactively assess customer needs and deliver innovative solutions above expectations.
  • Conduct quarterly business reviews to evaluate client satisfaction and future opportunities.
  • Manage multiple client requests and tasks simultaneously with strong organizational skills.
  • Utilize Salesforce and other systems for effective account management and documentation.
  • Forecast monthly and quarterly expansion opportunities with 15% accuracy.

Benefits

  • Comprehensive health coverage tailored to country-specific needs.
  • Retirement plans and leave policies relevant to your location.
  • Potential for commission, an annual bonus, and equity as part of the compensation package.
  • Access to modern sales technology and tools to enhance performance.
  • Supportive culture promoting learning and personal development.
Full Job Description
Were currently looking for an experienced Bilingual (Spanish) Mid-Market Account Manager, LATAM to join our dynamic sales team. You would play a crucial role in driving sales growth by effectively engaging and managing relationships with customers in the mid-market segment. You will bring your expertise in navigating larger deals and have a proven track record of success in expanding client accounts. This is a key role within the organization, as MaintainX has seen (and will continue to see) triple-digit, year-over-year growth; thus, creating a need for world-class client care and management. The ideal Bilingual (Spanish) Mid-Market Account Manager, LATAM will be fanatical about customer success and growth. This is an exciting opportunity for someone wishing to be a part of both client retention and expansion. This is a difference-making, meaningful, high-responsibility role, and we expect the right candidate to be someone who thinks outside the box, thrives under pressure, and is laser-focused on the client. What youll do: Ownership - You will own a "book of business" from post-sale handoff through renewal and expansion. You would use your B2B sales or account management experience to effectively engage and build relationships with mid-market customers. Know your clients like family and take care of them as such. Expansion - Happy clients tend to expand. You will leverage your experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships. Prospecting - You will take a proactive approach in identifying customer needs and providing innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations. Presentation - You will conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present product demonstrations that showcase our offerings in a compelling and tailored manner and the value and impact of our solutions. Organization - You will need to manage multiple tasks simultaneously such as client requests, demos, proposals, follow-ups, etc. Its imperative that you stay organized and nothing falls through the cracks. Systems - Were a tech company, so we provide you with great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others. Forecast - You will accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy. Document - Exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress. Startup Mentality - You will embrace the entrepreneurial, grind-it-out mentality of building something new. About you: A minimum of 4 years of sales experience, with a significant portion managing accounts in LATAM. Bilingual in English and Spanish. Portuguese is a plus. Demonstrated success in expanding client accounts and driving revenue growth in a B2B sales environment. Proficiency in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders. Strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders. Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews. Adaptability and comfort in a fast-paced, rapidly changing sales environment. Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management. Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams. A positive, passionate, and creative mindset, combined with high-character qualities that align with our company values. An open and hungry mind, always willing to improve through coaching and learn about our customers industries. Bachelors degree or higher, ideally in a relevant field. This role is responsible for managing and supporting a customer portfolio based primarily in LATAM, requiring daily verbal and written communication in Spanish with those customers. Bonus if you have: Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc. Experience with startups and entrepreneurial organizations. Experience working in CMMS or facility operations software. Documented success in working in a remote setting. Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesks benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

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