McKesson

Bilingual Program Manager, Patient Support Programs

McKesson • $86K — $115K *
Mississauga, ON L4T 0A1In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Healthcare, or related field.
  • 6+ years of professional experience in healthcare, pharmaceuticals, or patient support programs.
  • Leadership experience with direct or indirect team management responsibilities.
  • Experience in managing Patient Support Programs and case management workflows.
  • Strong skills in managing KPIs, SLAs, and financial performance metrics.
  • Fluency in English and French is required.

Responsibilities

  • Lead execution of patient support programs ensuring timely delivery and budget adherence.
  • Manage and coach program teams to foster a high-performance culture.
  • Act as primary client contact to maintain strong partnerships and ensure satisfaction.
  • Monitor KPIs, SLAs, and financial performance while tracking revenue.
  • Identify and implement operational efficiencies for enhanced patient experiences.
  • Collaborate with cross-functional teams to develop integrated program solutions.
  • Lead strategic discussions with clients to align on objectives.

Benefits

  • Competitive compensation package including performance-based bonuses.
  • Hybrid or office-based work environment depending on business needs.
  • Opportunities for professional development and continuous improvement training.
Full Job Description
About the Role:

The Bilingual Program Manager, Patient Support Programs is responsible for leading the end-to-end delivery of patient support programs, ensuring operational excellence, client satisfaction, and financial performance.

As a key people leader, you will oversee program execution, manage cross-functional teams, and collaborate with clients and internal stakeholders to deliver high-quality, compliant, and patient-centric services. You will drive program performance through KPI management, process optimization, and continuous improvement while ensuring alignment with business objectives and regulatory standards.

What You'll Do:
  • Lead the execution of patient support programs, ensuring delivery is on time, within budget, and aligned with client expectations.
  • Manage and coach program teams, fostering a high-performance, service-oriented culture.
  • Serve as the primary client contact, ensuring strong partnerships and high levels of client satisfaction.
  • Monitor and manage KPIs, SLAs, and financial performance, including revenue tracking and reporting.
  • Identify and implement process improvements and operational efficiencies to enhance patient and customer experience.
  • Act as a subject matter expert in Patient Support Programs, case management workflows, and reimbursement processes.
  • Collaborate cross-functionally (e.g., operations, quality, finance, and business development) to deliver integrated program solutions.
  • Lead business reviews and strategic discussions with clients to align on short- and long-term objectives.
  • Support business development initiatives, including identifying growth opportunities and contributing to proposals and presentations.
  • Ensure compliance with Quality Management Systems (QMS), regulatory standards, and audit requirements.
  • Maintain accurate program documentation and reporting, including billing and contract deliverables.


Basic Requirements:
  • Bachelor's degree in Business Administration, Healthcare, or a related field, or equivalent experience.
  • Minimum 6+ years of professional experience, including experience in healthcare, pharmaceuticals, or patient support programs.
  • Leadership experience (0-2+ years) with direct or indirect team management responsibilities.
  • Experience managing Patient Support Programs, case management, or reimbursement services.
  • Strong experience managing KPIs, SLAs, and program performance metrics.
  • Fluency in both English and French (required).


Preferred Skills / Experience:
  • Experience in specialty pharmacy, pharmaceutical manufacturer programs, or healthcare services delivery.
  • Knowledge of reimbursement navigation, patient access programs, and healthcare systems in Canada.
  • Proven ability to lead cross-functional teams in a matrix environment.
  • Experience supporting client relationship management and business development initiatives.
  • Strong financial acumen, including budget management and revenue forecasting.
  • Familiarity with quality audits, compliance frameworks, and continuous improvement methodologies (e.g., Lean, Six Sigma).


Work Environment & Travel:
  • Hybrid or office-based role (depending on business needs).
  • Occasional travel may be required for client meetings, program implementations, or internal collaboration.
  • Standard office environment with extended screen time.


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Pharmaceuticals & Biotech
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ
MCK
* Ladders Estimates

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