Ford Motor Company

Bilingual (English and French) Customer Service Representative

Ford Motor Company$91K — $103K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • College diploma or equivalent required.
  • Minimum 3 years' experience in Customer Service or related role.
  • Fluency in French and English, both spoken and written.
  • Excellent PC skills, particularly in Microsoft Office (Word/Excel/Outlook).
  • Proficiency with proprietary systems is a plus.

Responsibilities

  • Respond to and resolve inquiries from dealership and Company representatives.
  • Manage unit down website requests and issues.
  • Provide modifications or substitutions of parts to expedite repairs.
  • Process back orders and manually enter orders into U.S. and Canadian systems.
  • Facilitate the redirection of parts including emergency orders.
  • Assist Dealers with parts and service needs via telephone and online systems.

Benefits

  • Hybrid work opportunity for better work-life balance.
  • Engagement in a dynamic automotive industry environment.
  • Chance to be part of a team that influences business results.
Full Job Description
Job Description

The Paris Parts Distribution Center (PDC) is one of three Canadian PDCs that receives and distributes thousands of automotive service parts to our dealers across Canada, and is an integral part of the Ford Motor Company organization. If you have the drive and want the excitement of a challenging career opportunity.

Responsibilities

What you'll do...

The primary responsibilities for this position include but are not limited to:

The general duties of this position include: responding to and resolving parts and service field inquiries from dealership and Company representatives; responding to unit down website requests and issues; providing modifications and/or substitutions of parts in order to expedite vehicle repairs and service; performing cataloguing duties and assisting in ordering parts commodities directly from manufacturers or assembly plants. Other specific duties include:
  • Refer orders, provide promise dates, process back orders including the manual entry of orders into U.S. and Canadian ordering systems as required.
  • Facilitate and assist in the redirection of parts including cross-dock and emergency orders.
  • Answer and respond to Dealer parts and service needs via telephone, and online systems including email.


Qualifications

You'll have...

Education:
  • College diploma or equivalent is required.


Experience:
  • At least 3 years of experience in a Customer Service or related role.
  • Successful candidate must be fully fluent (read, write, and speak) in French and English.
  • Excellent PC skills including Microsoft Office (Word/Excel/Outlook).


Even better, you may have...

Education:
  • Bachelors degree is preferred.


Experience:
  • Proprietary system exposure.
  • General knowledge of parts numbering systems, and dealership parts order procedures is an asset.
  • Role model as we continue to cultivate a culture that is aligned with delivering sustainable and competitive business results.
  • Demonstrated ability to perform independently to analyze and resolve technical parts issues.
  • Capacity to work collaboratively in a team-based environment.


This posting is for an existing vacancy within our team.

The expected monthly salary for this Ford of Canada position is $7,587.00 - $8,651.00 per month.

Successful candidates will be required to provide proof of diploma/degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

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About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ

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