About the Role

The Behavioral Health Navigation Team Manager is responsible for providing direction and process compliance to the Behavioral Health Engagement teams. The Behavioral Health team provides health coaching, educational information, and support to Alight participants by phone and other channels. Working within a physician-led team, Behavioral Health/Medical Allies coordinate the delivery of clinical educational content and other services to meet each participant's unique needs.

Responsibilities

• Participating in Health Navigation Behavioral Health/Medical Ally interviews and recruiting. Overseeing onboarding new Behavioral Health/Medical Allies and providing a consistent training process for all.
• Identifying gaps in training and existing processes and providing ongoing support/training to all behavioral health staff. Identifying opportunities to improve efficiency and address key business issues.
• Developing and monitoring departmental and individual performance metrics for Behavioral Health/Medical Ally team and establishing plan for meeting goals and key performance indicators. Collaborating with QA teams to increase quality across the department.
• Participating in clinical conferences with vendors/payers to maximize usage of support services offered through the employer or health plan.
• Supporting the Sales and Account Management teams by providing clinical training sessions for clients and vendor partners.
• Overseeing weekly rounds and ensuring accuracy of weekly huddle content.
• Performing regular call assessments and coaching sessions with team to ensure consistent experience for Alight participants.
• Completing bi-annual performance review sessions with all Behavioral Health/Medical Allies and Leads. Participating in leadership duties and service delivery leadership meetings.
• Adhering to all confidentiality and HIPAA requirements as outlined within Alight's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfilling those responsibilities and/or duties that may be reasonably provided by Alight for the purpose of achieving operational and financial success of the Company.

Requirements

• Be a Registered Nurse with a BSN or higher, Licensed Clinical Social Worker or Licensed Independent Clinical Social Worker. Possess clinical license in good standing.
• Have experience in a call center and case management. Display proper skills and etiquette on phones.
• Be experienced in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
• Have experience communicating medical information to a non-medical audience.
• Be proficient in computer and internet navigation skills.
• Be dedicated to providing high quality, professional, customer service.
• Experience working with a variety of digital/internet media and interest in exploring new information technology. Must be proficient with Microsoft Applications (Word, Excel, PPT, Outlook).
• Display enthusiasm and enjoy working independently and in a team environment.
• Have excellent written and verbal communication skills.
• Must be able to multitask while providing excellent customer service to our participants. Be comfortable with a fast-paced, evolving operation.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
88,000.00 USD
Maximum :
92,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.