POSITION SUMMARYThe Behavioral Health Manager increases the execution capacity of the Behavioral Health Department by turning approved strategy, clinical standards, and organizational priorities into consistent day-to-day implementation across OTS-managed programs. The position coordinates behavioral health initiatives, monitors quality and performance, supports clinic leaders, and closes follow-up loops that require behavioral health expertise but do not require executive-level authority, working within priorities and decision frameworks established by leadership while recognizing that enterprise strategy, final clinical governance, and high-risk regulatory decisions remain with the executive team.
This role reports to the Director of Clinical Services and serves as an operational extension of the department. While leading the implementation and tracking of approved priorities, routine quality audits, KPI reporting, training within assigned competency, and clinic operational support, the position leaves enterprise strategy, policy approval, new program development, and external commitments with leadership.
QUALIFICATIONS- Bachelor's degree in Social Work, Psychology, Counseling, Healthcare Administration, Business Administration, or a related field required; Master's degree (MSW, MA in Counseling, MHA, or MBA) strongly preferred
- 5-7+ years of progressive experience in behavioral health operations, clinical administration, or program management, with at least 2-3+ years in a supervisory or management-level role
- Professional behavioral health or healthcare management certification strongly preferred
- Proven track record of supporting and coordinating behavioral health initiatives across multi-site healthcare, clinical, or community-based organizations
- Expertise in behavioral health compliance standards, clinical documentation workflows, quality assurance frameworks, and data tracking systems
- Demonstrated experience utilizing electronic health records (EHR) and operational reporting platforms to monitor performance metrics
- Strong financial and administrative acumen with experience supporting departmental tracking and resource allocation
- Exceptional communication, organization, and stakeholder management skills with a proven ability to partner effectively with clinical leaders, administrative staff, and multidisciplinary teams
KEY RESPONSIBILITIES- Behavioral Health Quality Monitoring: Conduct assigned behavioral health quality audits, documentation reviews, and workflow checks. Identify patterns, summarize findings, track corrective actions, and follow up with clinic leaders and staff until required corrections are completed.
- Operational Reporting and Reconciliation: Run assigned daily, weekly, and monthly activity reports. Validate and reconcile exceptions, identify missing or inconsistent documentation, communicate needed corrections, and escalate unresolved or recurring concerns.
- Project Management: Build and maintain work plans for behavioral health initiatives approved by the Director of Clinical Services. Coordinate owners, timelines, meetings, dependencies, and deliverables. Provide concise status updates and raise barriers or decisions that require executive action.
- Clinic Leadership Support: Serve as a consistent point of contact for clinic leaders on behavioral health implementation needs. Support reliable workflows related to documentation, counselor practice, clinical supervision, productivity, patient engagement, case conferencing, and other assigned priorities.
$150,000 - $160,000 a year
PHYSICAL DEMANDS & WORK ENVIRONMENTReasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the employee is frequently required to sit, stand, walk, bend, reach, and perform repetitive keyboarding and data entry. The employee must be able to communicate clearly in person and by phone, and occasionally lift or move up to 25 pounds. Work is performed in a standard office environment with a moderate noise level.
