First American

Banking Services Supervisor (Hybrid in CA)

First American • $73K — $98K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 3-5 years in a banking services environment
  • 2+ years in a lead or supervisory role
  • Experience managing operational responsibilities and leading projects
  • Ability to enforce compliance and quality standards
  • Developing leadership skills to support and influence team members
  • Strong communication and interpersonal abilities

Responsibilities

  • Supervise daily activities of team members handling client requests
  • Provide leadership, training, and performance feedback to team members
  • Assist with personnel management, including scheduling and compliance
  • Participate in goal setting and operational improvement initiatives
  • Process client transaction requests from various channels
  • Advocate for team members and support engagement initiatives
  • Interview candidates and provide hiring recommendations
  • Prepare and deliver operational updates and performance metrics

Benefits

  • Employee engagement initiatives
  • Performance feedback and coaching
  • Opportunities for employee development
  • Regular operational updates
Full Job Description
Supervises the day-to-day operations of a Trust team responsible for a designated area of banking support. Areas of responsibility may include supporting commercial banking products and services, overseeing monetary transactions between financial institutions, businesses, and individuals, managing back-office operations, or leading account management activities for commercial banking clients. Partners with leadership to develop, interpret, implement, and ensure adherence to Trust policies, procedures, and operational standards.

What You'll Do:


  • Supervise the daily activities of team members responsible for handling incoming client calls and processing service requests in a timely and accurate manner
  • Provide leadership, coaching, training, performance feedback, and employee development support to ensure high levels of service and productivity
  • Assist with personnel management activities, including scheduling, performance management, and ensuring compliance with applicable wage and hour regulations
  • Participate in workforce planning, goal setting, and operational improvement initiatives within the functional area
  • Process client transaction requests received through phone, fax, email, or mail and assist with special projects as assigned
  • Serve as an advocate for team members by supporting employee engagement initiatives and communicating compensation or organizational updates as appropriate
  • Interview candidates and provide hiring recommendations to management
  • Prepare and deliver regular operational updates, performance metrics, and status reports to leadership
  • Perform other duties and special assignments as needed to support business objectives

What You'll Bring:


  • Bachelor’s degree or equivalent combination of education and experience
  • 3-5 years of directly related experience in a banking services environment
  • 2+ years demonstrated experience in a lead or supervisory role
  • Demonstrated success in managing day-to-day operational responsibilities while contributing to the development, execution, and completion of projects within their area of expertise
  • Ability to implement, monitor, and enforce processes that ensure compliance, accuracy, and quality standards
  • Developing leadership skills with the ability to guide, support, and influence team members
  • Provides accurate and reliable information while demonstrating strong listening, communication, and interpersonal skills

Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

About First American

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies' core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

First American Careers

Join the vibrant team at First American, a leading company renowned for its commitment to innovation, leadership, and professional excellence. As one of the most respected names in the industry, First American offers unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At First American, your work transcends ordinary job responsibilities. You will be part of a dynamic team that drives industry standards through innovation and leadership. Engage in projects that transform our services and, by extension, the industry itself, making an impact that matters.

Explore a World of Opportunities

Whether you're looking for an entry-level position or a more senior role, First American presents a spectrum of career paths across various departments. Our job opportunities are designed to foster professional growth and personal achievement.

Internship Programs

Kickstart your career with First American’s internship programs. These opportunities are perfect for gaining real-world experience, enhancing your skills, and networking with industry leaders. Our internships provide a robust foundation for future employment and are a stepping stone to full-time positions within the company.

Culture and Benefits

First American is committed to creating a workplace where every team member feels valued. We celebrate diversity and are dedicated to creating an inclusive environment. Our benefits package is comprehensive, supporting both your professional and personal life, including health, wellness, and continuous learning opportunities.

Professional Development and Training

We believe in nurturing our team’s skills through targeted training programs, including leadership development and diversity training. These initiatives ensure that you are equipped to meet the challenges of today and tomorrow, fostering an environment of continuous improvement and personal growth.

Join Our Team

Embark on your First American journey today by exploring the various positions available. We are actively hiring and looking for talented individuals who are passionate, curious, and driven to excel. Check out our open positions, tailor your resume, and prepare for an interview where you can showcase your unique abilities.

Stay Connected

Keep up to date with the latest in career tips, industry news, and job openings at First American. Subscribe to our job alert emails and never miss an opportunity to advance your career with us.

Networking and Growth

At First American, career growth is complemented by opportunities to connect and collaborate with professionals across the company. Engage in networking events that can open doors to numerous career paths and professional relationships.

Why First American?

Choosing First American means opting for a career where your skills are appreciated and your contributions are valued. Here, every employee is empowered to reach their full potential, supported by our culture of growth, leadership, and innovation. Join First American today and be part of a team that is reshaping the future through exceptional service, dedication, and a commitment to excellence. Explore the positions we have available and take the first step towards a rewarding career at First American.
Learn more about First American
Size
22,233 employees
Market Cap
$5.4 billion
Industry
Net Income
$696.4 million
Founded
1889
5 Year Trend
+10.6%
Revenue
$7 billion
NASDAQ

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