Your Opportunity
We are seeking a Manager, Banking to join our Banking Centre of Excellence within the Personal Debt Solutions team anywhere in Canada. This role is a key leadership position responsible for overseeing the Banking Centre of Excellence and ensuring consistent delivery of high-quality, compliant, and client-focused banking services. This is a replacement role, and the successful candidate will bring a strong leadership, organizational capability, and knowledge of the Bankruptcy and Insolvency Act, specifically related to the handling of estate funds.
Responsibilities – Banking COE Manager - Maintain a hands-on role in day-to-day banking operations across multiple offices to ensure accuracy, compliance, and service excellence, while leading the team.
- Coordinate and distribute workload across the team, monitoring progress and ensuring timely completion of assigned tasks.
- Oversee high-volume transactional workflows, including bank reconciliations, PAD agreements, dividend distributions, interim payments, final disbursements, and fee cheques.
- Provide guidance and support in resolving complex banking issues, exceptions, and client escalations, ensuring timely resolution and strong client experience outcomes.
- Cleary communication performance expectations, priorities, and operational objectives to team members.
- Partner with Licensed Insolvency Trustees, Team Leaders, and key internal team to align on banking operations with firm-wide priorities and regulatory requirements.
- Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans.
- Ensure work is completed accurately, efficiently, and in accordance with quality assurance standards.
- Coach, mentor, and support team members in their professional growth, skill development, and subject-matter expertise.
How do we define success for your role?
- You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and Collaboration.
- You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
- You identify, recommend, and are focused on effective service delivery to your clients.
- You share in an inclusive and engaging work environment that develops, retains & attracts talent.
- You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
- You grow your expertise through learning and professional development.
Your experience and education
- Experience leading, mentoring, and coaching staff, with the ability to support development and drive individual and team performance.
- Minimum 5 years of related experience within the Insolvency field; while corporate insolvency experience is an asset, the primary focus will be on consumer work.
- Proven ability to effectively prioritize and mange competing demands in a fast-paced environment while handline multiple task with accuracy and attention to detail.
- Able to prioritize with the flexibility to manage workload demands and multiple tasks as required
- Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours as required.
- Demonstrate commitment to teamwork, exceptional client service, and producing high-quality, detail-oriented work.
The compensation range for this role is $70,000 to $106,000 annually.
