Role and ResponsibilitiesThe Samsung North America HR Shared Services Team Lead is responsible for leading a team of HR professionals to provide efficient and effective support to employees, managers, and subsidiaries on a wide range of HR-related topics. This role will be responsible for managing the day-to-day operations of the HR Shared Services team, ensuring high-quality customer service, and continuously improving HR processes.
- Lead a team of HR professionals and provide guidance, coaching, and mentorship to ensure effective performance
- Manage the day-to-day operations of the HR Shared Services Back Office team, including onboarding, off-boarding, Samsung U, training, and reporting
- Ensure that all HR services are delivered in a timely, accurate, and professional manner
- Provide change management and process improvement recommendations
- Continuously improve HR processes and procedures to ensure efficiency and effectiveness
- Ensure compliance with all legal and regulatory requirements, including data privacy and security
- Collaborate with other HR teams and subsidiaries to ensure alignment of HR services
- Develop and maintain positive relationships with employees, managers, and other stakeholders
- Motivate the team to achieve organizational goals
- Present best practices and recommendations for expanded use to management and subs
- Empower team members with skills to improve their confidence, knowledge, and communication skills
- Conduct training of team members to maximize their potential
- Ability and willingness to back-up, support, and fill in for any member on the team
Skills and Qualifications- Bachelor's degree in related field preferred, and 4+ years of related work experience required
- Strong knowledge of HR policies, procedures, and best practices
- Experience in HR Shared Services or Service Center environment
- Strong leadership, management, and coaching skills
- Excellent written and verbal communication skills
- Strong problem-solving, analytical, and critical thinking abilities
- Proficient in Microsoft Office, HRIS, and other HR technology
- Strong attention to detail and ability to manage multiple tasks and priorities
- This job description is intended to be a general outline of the responsibilities and qualifications for the role of HR Shared Services Team Lead. Additional responsibilities and duties may be assigned as needed.
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
