5-7 years of experience in network analysis and troubleshooting
Strong understanding of Windows Commercial Networking environments
Ability to perform packet analysis and diagnose network issues
Experience collaborating with cross-functional teams
Proficient in documenting technical processes and resolutions
Familiarity with current networking trends and technologies
Skills in mentoring and providing technical guidance to junior staff
Responsibilities
Act as the main contact for customers needing network analysis support
Diagnose and fix complex issues in Windows networking environments
Monitor network traffic to identify and preempt potential problems
Coordinate with engineering teams to resolve critical networking challenges
Update customers regularly on the status of their issues
Suggest improvements to processes for better customer service
Engage in training and knowledge sharing to enhance your own technical expertise
Benefits
Opportunity to work in a dynamic, collaborative environment
Access to continuous training and professional development
Exposure to cutting-edge network technologies
Chance to mentor and guide junior staff
Engagement with cross-functional teams for holistic problem-solving
Full Job Description
Role description
Job Description:
Perform basic network trace and packet analysis to diagnose and resolve customer issues effectively Utilize knowledge of Windows Commercial Networking to support and troubleshoot customer environments
Collaborate with crossfunctional teams to ensure seamless customer support operations
Analyze network data to identify root causes and provide actionable insights
Maintain documentation of troubleshooting steps and resolutions to improve knowledge base
Stay updated with the latest trends and technologies in network trace analysis and Windows networking
Provide technical guidance and support to junior team members as needed
Roles and Responsibilities
Act as a primary point of contact for customers requiring network trace and packet analysis support
Troubleshoot and resolve complex networking issues within Windows Commercial Networking environments
Monitor and analyze network traffic to proactively identify potential issues
Work closely with engineering and product teams to escalate and resolve critical problems
Deliver timely and accurate updates to customers regarding issue status and resolution
Contribute to process improvements to enhance customer satisfaction and operational efficiency
Participate in training sessions and knowledgesharing forums to continuously develop technical skills
