The Travelers Companies, Inc

AVP, Strategy and Process Engineering, BSI

The Travelers Companies, Inc • $161K — $266K *
Hartford, CT 06106Hybrid
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelors degree required; advanced degree preferred.
  • Minimum 8 years experience using Lean Six Sigma or process management methods.
  • At least 6 years managing process improvement projects.
  • Expertise in critical thinking and project management.
  • Strong knowledge of the Property Casualty insurance sector.

Responsibilities

  • Lead transformative, high-impact process improvement projects.
  • Partner with senior leaders to align business strategies and operational insights.
  • Conduct in-depth capability assessments and operational evaluations.
  • Synthesize complex data to identify key issues and improvement opportunities.
  • Facilitate workshops and collaboration sessions with process participants.

Benefits

  • Comprehensive health insurance coverage from day one for employees and eligible family members.
  • 401(k) matching program and a fully funded pension plan.
  • 20 days of Paid Time Off (PTO) plus nine paid holidays per year.
  • Wellness program offering resources for mental health and physical activities.
  • Opportunities for volunteerism supported by matching gift programs.
Full Job Description
Job Category

Project Management

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$161,400.00 - $266,300.00

Target Openings

1

What Is the Opportunity?

Job Profile Summary Lead high profile, strategic, large scale, process assessment, improvement and design services to improve overall business performance, customer experience and employee experience by identifying impediments to effective and efficient operational performance. Responsible for leading the most transformational projects, projects that span multiple organizations, projects which require deft handling of sensitive change management issues, and projects with the highest organizational impact. Introduce changes in operational processes and organizational behaviors that have a positive impact on bottom line results. Identify opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and improve operational controls. Partner with business and functional leadership to bridge strategy to execution by informing strategy development, clarifying goals and strategy and conducting capability impact. Manage, organize and coordinate project and portfolios of assignments. Oversee the work of others to ensure assignments are completed on time. Provide direction and consultation as needed. Provide advanced technical consulting, generate new ideas, influence business leaders on the benefits, and assist in their implementation to achieve recommended results. Consult with business leaders on Business-wide or Enterprise-wide issues. Drive the design of new and strategic operating models across larger groups of processes and across the enterprise. Develops strategies for decomposing these large efforts into more manageable projects for teams to perform detailed design and implementation.What Will You Do?
  • Works with Senior Leaders to identify demand for services.
  • Satisfies customer demand and internal business requirements by leading efforts focused on providing process assessment and improvement services for the department to improve overall business performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors, and effective use of technology that have a positive impact on bottom line results and the customer's experience.
  • Partners with business to support strategy development and enable them to form and articulate their longer-term strategy roadmap.
  • Oversees, designs, leads, and/or conducts capability assessments (all levels of complexity).
  • Collaborates with and advises Senior leaders, Department leaders and subject matter experts about how to convert ambiguous requests into specific areas of focus to define the project scope and optimize the value of the process assessment.
  • Determines and develops the overall project framework, approach, timeline, and resource allocation, often across multiple teams
  • Leads agile project team and is accountable for project deliverables. Manages and concurrently functions as an individual contributor on higher complexity process assessment and improvement projects. Assigns work and manages the work of others.
  • Assesses and identifies opportunities for the most challenging/most ambiguous aspects of the process.
  • Manages and/or collaborates with others on multiple process assessment and improvement projects.
  • Leads and facilitates discovery work sessions with process participant groups or individuals and their management to investigate, document and develop a detailed and comprehensive understanding of the higher complexity aspects of the process and the underlying embedded behaviors that are influencing outcomes.
  • Synthesizes, associates and assesses significant amounts of disparate information to identify process issues, their root causes, how different actions generate different results (cause and effect), and the collective impact on process efficiency, effectiveness and the customer's experience for the higher complexity aspects of the process.
  • Applies expert knowledge of Lean Six Sigma process techniques and methodologies to assess the risks and benefits of different process improvement opportunities.
  • Identifies both strategic and tactical process recommendations focused on developing a process model that optimizes process efficiency, effectiveness and the customer's experience for the higher complexity process issues, along with their anticipated impact on the process.
  • Determines report format and contents. Creates a formal report (process insights, facts, details, examples, recommendations and impacts) describing the process and opportunities in a clear/easy to understand format, so leadership can make more informed decisions about how to optimize processes.
  • Leads and advises Project Engineers, Consultants and Directors on the identification and formal documentation of process assessment findings and recommendations.
  • Presents the higher complexity process findings, recommendations and implementation considerations during formal discussions with senior leaders to influence how they view their processes. Leads the presentation discussion.
  • Meets with requesting area senior leaders to provide periodic status updates of current project efforts.
  • Meets with Manager to review the overall project framework, approach and timeline; and provide periodic status updates of current projects.
  • Accountable for the design of the methodology.
  • Accountable for business alignment through all phases of the project, including meeting with leaders within department and Senior leaders and leaders from the area requesting the project.
  • Provides direction, mentoring, coaching and consultation to Process Engineers, Consultants and Directors for assigned projects, focusing on determining whether the appropriate approach, methodologies, and problem-solving techniques are appropriately employed. Ensures assigned projects are completed on time.
  • Leads area/department initiatives beyond core project assignments.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Four year college degree.
  • Expert critical thinking skills.
  • Solid Knowledge of Property Casualty and services.
  • Expert organization, analytic and project management skills.
  • Proficient at using Microsoft desktop tools and other technologies (PowerPoint, Excel, video conferencing, Skype, etc.).
  • Deep understanding of insurance industry processes.
  • Ability to manage Agile teams.
  • Interacts effectively with all levels of management and non-management staff.
  • Demonstrated skills and experience:
  • Drives project scoping discussions and negotiating with senior leaders.
  • Determines relevant metrics to gather and leads the collecting process information from individuals via interviews, observation and/or facilitating large groups.
  • Leads teams to document processes via a variety of formats (narrative, process maps, illustrations, etc.).
  • Synthesizing, assessing and analyzing information to surface process improvement opportunities.
  • Thinking critically to connect disparate information particularly across enterprise processes.
  • Thinking creatively to identify both strategic and tactical process solutions/improvements.
  • Identifying both qualitative and quantitative impacts of process recommendations.
  • Making effective and persuasive oral and written presentations to influence others.
  • Works independently with infrequent/limited supervision.
  • Works collaboratively with others in a project team environment.
  • Builds and maintains strong and ongoing business relationships with project participants, leaders, including Senior leaders and Department leaders, which fosters connections and communications.
  • Leads the highest complexity process assessment and improvement projects.
  • Manages own work and directs the work of others.
  • Demonstrates decisiveness, initiative, innovation in achieving results and the ability to meet project deadlines.
  • Coaches, mentors, develops and reviews the work of Process Engineers, Consultants, Directors and rotation staff.
  • Responds quickly and effectively to customer's needs and takes appropriate actions to meet those needs.
  • Demonstrates a high commitment to providing superior services and adding significant value.
  • Black belt certification, Master Black Belt.


What is a Must Have?
  • 8 years of experience applying Lean Six Sigma or process management principles and methods, including root cause analysis.
  • 6 years of experience managing process improvement projects.


What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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