Department:WDTech - R&D
The Impact You Will Have The AVP, Senior Product Manager - Agentic Workflows is a senior individual contributor responsible for identifying, developing, and delivering AI-powered workflow solutions that improve business processes across Walker & Dunlop. Reporting to the Chief Product Officer, this role partners closely with business leaders and cross-functional teams to identify operational challenges, rapidly prototype solutions, and guide them through production deployment. Success in this role requires combining product management expertise with hands-on experience using modern AI technologies to deliver measurable business outcomes.
Primary Responsibilities- Partner with business teams to identify workflow challenges and opportunities for AI-enabled automation through direct user engagement and observation.
- Travel regularly to Walker & Dunlop offices and field locations to understand business processes and gather insights that inform product development.
- Translate business needs into product requirements and maintain a prioritized backlog of AI workflow initiatives.
- Design, build, test, and iterate AI workflow prototypes using modern AI tools and development platforms.
- Present solutions to stakeholders, gather feedback, and refine workflows based on user input.
- Partner with Engineering, Site Reliability Engineering (SRE), Information Security, Legal, Procurement, and other cross-functional teams to transition solutions from prototype to production.
- Define, measure, and report on key performance metrics, including adoption, operational efficiency, quality improvements, and business impact.
- Maintain workflow documentation, evaluation records, and audit artifacts to support governance and scalable AI development practices.
- Communicate project priorities, progress, and outcomes to business stakeholders and executive leadership.
- Contribute to the evolution of Walker & Dunlop's AI product capabilities by identifying reusable solutions, improving development practices, and sharing knowledge across teams.
- Perform other duties as assigned
Education and Experience- Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
- 8+ years of product management experience with a demonstrated track record of delivering AI, machine learning, or intelligent automation solutions into production.
- Experience managing products throughout the full lifecycle, from discovery and solution design through implementation and adoption.
- Experience collaborating with software engineering teams and translating business needs into technical requirements.
- Experience within commercial real estate, mortgage finance, financial services, or another regulated industry is preferred.
- Familiarity with developer tools such as Git, GitHub/GitLab, Python, JSON, YAML, and Markdown is preferred.
Knowledge, Skills and Abilities- Strong knowledge of AI technologies, including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and agentic workflows.
- Ability to independently prototype AI-enabled solutions using modern AI development tools and platforms.
- Strong product management, analytical, and problem-solving skills with the ability to translate complex business challenges into scalable technology solutions.
- Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
- Strong collaboration and influencing skills, with the ability to build partnerships across business and technology teams.
- Ability to manage multiple priorities in a fast-paced environment while maintaining high-quality execution and documentation.
- Willingness and ability to travel regularly to Walker & Dunlop offices and field locations.
- Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
- Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
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What We Offer- The opportunity to join one of Fortune Magazine's Great Places to Work winners
- Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include:
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- A robust health and wellness program - earn cash rewards and gain access to resources that
promote health, engagement, and balance
- Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending - Career development opportunities
- Empowerment and encouragement to give back - volunteer hours and donation matching
*Eligibility may vary based on average number of hours worked
