Role Summary/Purpose:

The AVP, Risk & Control Governance Lead supports the execution and administration of RCSA governance activities across the organization. This role is responsible for helping maintain a consistent governance cadence, enabling process owners through training and communications, and supporting the operational routines that keep the RCSA program running effectively. This role will coordinate questions, maintain governance materials and tools, and help drive continuous improvement through feedback and reporting insights.

Essential Responsibilities:

• Operate the RCSA governance cadence and perform ongoing monitoring in support of the enterprise RCSA Program.
• Assist in the creation and coordination of appropriate forums, working groups, and governance routines.
• Triage process owner and RCSA execution questions and coordinate responses with appropriate stakeholders.
• Deliver process owner enablement through training, guidance, and support materials.
• Maintain training materials, job aids, FAQs, and onboarding content.
• Maintain the Process Owner Portal and ensure materials are current and accessible.
• Run office hours to support process owners, identify common questions, and drive content updates.
• Deliver communications, including key reminders, program updates, changes, and training hot topics via the Process Pulse.
• Use feedback, recurring questions, and reporting insights to recommend operating model refinements and process improvements.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's degree and a minimum of 3 years of experience in operational risk, risk testing, audit, compliance, governance function or a related control function. In lieu of degree, High School Diploma/GED and minimum 5 years of experience in operational risk, risk testing, audit, compliance, governance function or a related control function
• Strong organizational and coordination skills with the ability to manage multiple governance activities and deadlines.

• Demonstrated experience working with compliance and operational risk requirements.
• Knowledge of risk taxonomy, control taxonomy, or process mapping.

• Demonstrated ability to communicate effectively with process owners and cross-functional stakeholders.
• Experience developing or maintaining program materials such as training content, FAQs, job aids, or communications.
• Ability to triage questions, identify themes, and coordinate timely responses.
• Strong attention to detail and ability to maintain accurate, current program documentation.
• Proven ability to support operational routines and contribute to continuous improvement.

• Ability to adapt quickly to changing regulatory or business requirements.

Desired Characteristics

• Working knowledge of Risk and Control Self-Assessment RCSA processes and governance practices.
• Knowledge of Compliance Requirements, Risk and Control Self-Assessment (RCSA) program and Operational Risk Framework.
• Experience supporting process owner enablement, training, or communications.
• Familiarity with governance forums, operating cadences, and program coordination.
• Strong relationship-building and stakeholder management skills.
• Ability to identify recurring issues and propose practical improvements.
• Comfortable working independently while coordinating with multiple partners.
• Strong initiative, follow-through, and ownership mindset.
• Ability to work in a fast-paced environment with shifting priorities.
• Analytical thinking skills and curious mindset with proven ability to dig into data and ask critical questions.
• Strong written and verbal communication skills.

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent

Job Family Group:
Risk Management