The
Assistant Vice President (AVP) - Field Liability provides strategic, technical, and operational leadership for the organization's liability-related field claims operations. This role oversees Litigation, Non-Litigation Liability, and General Liability. The AVP ensures consistent claim-handling quality, regulatory compliance, operational efficiency, and superior customer service across all field regions. This position plays a critical role in shaping claims strategy, partnering across the enterprise, developing leaders, and ensuring financially sound claim outcomes for a Property & Casualty organization.
Essential Duties and Responsibilities:Leadership & Strategic Direction - Provide strategic leadership for all field liability claim units, including Litigation, Non-Litigation Liability, and GL Property Damage.
- Develop long-term department strategy, goals, and KPIs aligned with corporate objectives.
- Lead and mentor a geographically dispersed team of Field Leaders, Litigation Managers, and Senior Adjusters.
- Drive a culture of accountability, continuous improvement, responsiveness, and customer-centric service.
Claims Oversight & Technical Excellence - Oversee complex and high-severity liability, property damage, and auto physical damage claims, ensuring sound coverage evaluations, liability assessments, defense strategy, and settlement execution.
- Provide technical oversight to ensure accurate reserving, timely investigations, and consistent application of claim-handling best practices.
- Develop and maintain guidelines, workflows, and quality standards for all liability and property damage field teams.
- Collaborate with legal teams to guide litigation strategy, settlement authority, discovery management, and reserve evaluation.
- Build risk transfer strategy, in conjunction with Sr. Casualty officer, with appropriate pursuit of outgoing AI/CI.
Litigation & Legal Management - Oversee litigation management strategy, ensuring appropriate use of outside counsel and effective litigation
- Ensuring appropriate selection of staff, panel, or non-panel counsel, leading to optimal claims outcomes.
- Partner closely with internal and external legal teams on case strategy, trial readiness, and risk assessment.
- Review litigation budgets, performance metrics, and counsel effectiveness; participate in file reviews and settlement conferences.
- Ensure compliance with litigation management guidelines and implement improvements as needed.
Operational Management - Develop and manage departmental budgets, staffing models, and workload distribution.
- Monitor performance metrics, quality audits, and claim outcomes, using analytics to identify trends and drive operational improvements.
- Ensure consistent field execution across all regions, including regulatory adherence and service standards.
- Lead catastrophe-related field liability responses, coordinating with internal teams and external vendors.
Vendor, Partner & Stakeholder Engagement - Manage relationships with Independent Adjusters, Appraisers, Defense Counsel, Reconstruction Experts, and other key vendors.
- Evaluate vendor quality, negotiate service agreements, and ensure cost-effective, high-quality support for field operations.
- Collaborate with Underwriting, Actuarial, Product, and Risk Management on loss trends, risk mitigation strategies, and portfolio insights.
- Serve as a key contact for brokers, insureds, and external partners during complex or escalated matters.
Employee Development & Coaching - Strengthen technical and leadership capabilities across all field liability teams through coaching, training, and development initiatives.
- Identify high-potential employees and support succession planning.
- Promote an inclusive, collaborative, and performance-driven work environment.
Job Specifications: Education:- Bachelor's degree required; advanced degree or industry designation (CPCU, AIC, SCLA, ARM) strongly preferred.
Experience: - 10+ years of experience in P&C claims, including significant exposure to liability, GL PD, and auto physical damage.
- 5+ years of progressive leadership experience managing field operations and/or litigation units.
- Demonstrated track record in managing complex losses, litigation portfolios, and multi-state claims operations.
Working Conditions: - General office environment.
- Travel required to support field regions, vendor meetings, on-site inspections, and industry events.
Pay Transparency Statement:UFG Insurance is committed fair and equitable compensation practices. The estimated base salary range for this officer-level position is $154,858 - $204,236 annually. Actual compensation will be determined based on a variety of factors, including the scope and responsibilities of the role, individual qualifications and experience, internal equity, and market data.
In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:
- Annual incentive compensation
- Medical, dental, vision & life insurance
- Accident, critical illness & short-term disability insurance
- Retirement plans with employer contributions
- Generous time-off program
- Programs designed to support the employee well-being and financial security.
Officer-level employees may also be eligible for additional compensation components, including performance-based incentives, long-term incentive plans, and participation in executive benefit programs.
This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.
