Tower International

AVP Network and Collab Services

Tower International • $120K — $150K *
Laurel, MD 20707In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field
  • 8-10 years of experience in enterprise networking, cloud networking (Azure), collaboration tools, or telecom infrastructure
  • 5 years of people leadership experience with multi-team or multi-functional scope
  • Certifications such as Azure Administrator/Architect, CCNP, CompTIA Network+, ITIL, or equivalent
  • Demonstrated success modernizing network and collaboration services in regulated or security-sensitive environments
  • Proven ability to manage budgets and deliver measurable outcomes
  • Financial services or credit union experience preferred, with familiarity of relevant regulations

Responsibilities

  • Build and develop high-performing technical teams focused on service and security
  • Define enterprise network and collaboration strategy aligned to organizational goals
  • Oversee design, implementation, and operations of various networking technologies
  • Lead governance and operational oversight of telephony and contact center platforms
  • Monitor trends and evaluate new solutions to enhance organizational capabilities
  • Ensure reliability and availability of collaboration tools and technologies
  • Manage circuit contracts, telecom agreements, and technology lifecycle planning
  • Oversee network monitoring and performance optimization using analytics

Benefits

  • Timely and reliable customer support availability
  • Opportunity for continuous learning and professional growth
  • Engagement in modernizing and advancing organizational networking solutions
  • Involvement with highly collaborative and security-sensitive technologies
  • Work within a structured environment aligned with financial regulations
Full Job Description
Principal Accountabilities and Functions

  • Builds and develops high-performing technical teams with expertise in networking, cloud connectivity, and collaboration platforms; fosters a service-oriented and security-focused culture.


  • Defines the enterprise network and collaboration strategy and roadmap aligned to organizational goals, digital initiatives, cloud adoption, and risk posture.


  • Oversees the design, implementation, and operations of LAN/WAN, SD-WAN, wireless, firewalls, VPN, and cloud networking (Azure).


  • Leads the design, governance, and operational oversight of telephony and the contact center platform.


  • Monitors emerging trends and evaluates new solutions through cost-benefit analysis to advance organizational capabilities.


  • Ensures reliability and high availability for all collaboration tools including video conferencing systems, meeting room technology, and unified communications.


  • Manages circuit contracts, telecom agreements, licensing, renewals, and technology lifecycle planning.


  • Oversees network monitoring, alerting, incident response, and performance optimization leveraging analytics and telemetry.


  • Maintains staffing plans that ensure customers always have access to timely, reliable support, regardless of time or day.


  • Develops and oversees departmental budgets to ensure alignment with organizational goals and financial accountability.


  • Ensures security controls and architectures follow zero-trust principles and support audit, compliance, and regulatory requirements.


  • Ensures departmental readiness and contribution to internal and external audits, including providing documentation, evidence and response for accountable areas.


Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field


  • Eight to ten years of experience in enterprise networking, cloud networking (Azure), collaboration tools, or telecom infrastructure.


  • Five years of people leadership with multi-team or multi-functional scope


  • Or a combination of equivalent education and experience


  • Certifications such as Azure Administrator/Architect, CCNP, CompTIA Network+, ITIL, or equivalent.


  • Demonstrated success modernizing network and collaboration services in regulated or security-sensitive environments.


  • Proven ability to design and execute strategy, manage budgets, and deliver measurable outcomes.


  • Financial services or credit union experience preferred; familiarity with NCUA/FFIEC guidance and GLBA requirements.


Knowledge, Skills and Abilities

  • Strong understanding of enterprise networking technologies (LAN/WAN/SD-WAN, routing, switching, wireless, firewalls, VPN, DNS, DHCP).


  • Ability to empathize with users and the ability to design solutions that reduce friction and elevate experience.


  • Deep knowledge of Azure networking (vNets, ExpressRoute, VPN gateways, NSGs, WAF, load balancers, hybrid connectivity).


  • Expertise in telephony and collaboration solutions (VoIP, SIP, call center platforms, video conferencing, unified communications).


  • Ability to design resilient architectures with strong security controls while maintaining operational usability.


  • Skill in using monitoring, alerting, and observability platforms for performance, capacity, and incident management.


  • Ability to build processes, SLAs, and continuous improvement frameworks.


  • Strong communication and stakeholder management skills across technical and non-technical audiences.


  • Ability to translate complex technical concepts into business-aligned decisions and plans.


  • Knowledge of ITSM practices, asset management, and service management systems.


  • Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC.


Working Conditions

  • Ability to routinely perform work on a computer for an average of 4-6 hours per day, when necessary.


  • Ability to work the hours needed, which may extend beyond the defined work schedule when operating conditions dictate.


  • Ability to travel to other TFCU facilities, in compliance with ADA


  • Ability to lift up to 50 lbs., with or without assistance, in compliance with ADA.


About Tower International

Tower International, Inc. is a leading manufacturer of engineered automotive structural metal components and assemblies primarily serving original equipment manufacturers (OEMs). The company's products include body-structure stampings, frame and other chassis structures, and complex welded assemblies for small and large cars, crossovers, pickups, and sport utility vehicles. Tower International operates manufacturing facilities in North America and Europe. The company was founded in 1993 and is headquartered in Livonia, Michigan.
Learn more about Tower International
Size
908 employees
Industry
Manufacturing & Automotive
Founded
1993
NASDAQ
TOWR
* Ladders Estimates

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