The Hartford Financial Services Group, Inc

AVP Applied AI, Claims

The Hartford Financial Services Group, Inc • $182K — $273K *
Columbus, OH 43230In-Person
Finance & Insurance
11 - 15 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 12+ years of experience in Data Science, Applied AI, or related fields, with a focus on building AI solutions in production.
  • 7+ years of formal people leadership experience, managing leaders and multi-team organizations.
  • Strong preference for experience in the insurance and/or claims domain, particularly in AI-driven process transformation.
  • Bachelor's degree required; Master's or Ph.D. preferred in relevant analytical fields such as Machine Learning or Data Science.
  • Proficiency with cloud platforms, ideally AWS or GCP, and familiarity with their AI/ML ecosystems.

Responsibilities

  • Own the delivery, performance, and risk outcomes for a complex portfolio of Applied AI in Claims.
  • Drive measurable business value by deploying and scaling AI solutions throughout the claims process.
  • Serve as a senior business partner for Claims leaders, aligning AI strategies with their goals.
  • Cultivate cross-functional partnerships to promote agile and iterative delivery of AI solutions.
  • Lead and develop teams, ensuring a culture of inclusion and capability development. Ensure disciplined architecture and monitor AI solution quality.
  • Set governance expectations for the management of unstructured data in compliance with enterprise standards.
  • Oversee portfolio planning, managing dependencies, resourcing, and adapting to changing priorities.

Benefits

  • Hybrid work schedule with an office presence required three days a week.
  • Engagement in a diverse and inclusive culture with opportunities for leadership development.
  • Access to innovative technology and AI platforms in an industry-leading organization.
  • Collaboration with cross-functional teams, fostering professional growth and learning.
Full Job Description
AVP Data Science - GD05AE

The Hartford is hiring an AVP leading Applied AI for the Claims organization. This leader will play a pivotal role in transforming the end-to-end Claims process by developing and embedding AI capabilities to enhance outcomes, process and experience.

This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week. Candidates must be eligible to work in the US without company sponsorship.

Primary Job Responsibilities
  • Own delivery, performance, and risk outcomes for a large, complex Claims Applied AI portfolio spanning multiple teams, domains, and value streams; translate Claims and enterprise AI priorities into a multi-year roadmap and investment plan.
  • Drive measurable business value across the end-to-end claims journey by developing, testing, deploying, and scaling Predictive, Generative, and Agentic AI solutions (e.g., forecasting, triage, recommendations, anomaly/fraud detection, RAG/assistants, and agentic workflow orchestration).
  • Be the senior business partner for Claims leaders: proactively understand short- and long-term goals, shape the problem statements, define success measures, and ensure solutions are adopted and embedded into core claim processes and colleague experiences.
  • Build deep partnerships within portfolio and value stream frameworks; promote agile, iterative delivery through cross-functional teams to ensure fit-for-purpose solutions and rapid learning cycles.
  • Lead and develop senior leaders and teams (e.g., asset owners, data engineers, data scientists, ML engineers), building bench strength through succession planning, coaching, and capability development while creating an engaged and inclusive culture
  • Provide portfolio-level technical direction and oversight, partnering with Principal Individual Contributors, Architecture, AI Platform, and Centers of Excellence to drive consistent adoption of approved standards, patterns, and guardrails
  • Ensure disciplined architecture and delivery trade-offs across quality, grounding, latency, cost, scalability, and regulatory risk-especially for GenAI and agentic solutions operating in claims environments.
  • Establish and enforce evaluation, monitoring, and production readiness across solution types (classification, regression, retrieval/RAG/chat, forecasting), including metric taxonomies, thresholds, validation evidence, gold/synthetic test sets, A/B testing, drift detection, failure mode analysis, and incident response expectations.
  • Set governance expectations for unstructured data and retrieval across Claims (document ingestion, parsing/OCR, layout-aware extraction, metadata/lineage, access controls, PII detection/redaction, auditability), including embedding/retrieval strategies and grounding validation aligned to enterprise standards.
  • Accountable for AI governance and compliance-by-design across the Claims portfolio, partnering with Legal, Compliance, Model Risk, Privacy, Security, and Audit; maintain audit readiness with clear controls, artifacts, escalation paths, and operational evidence.
  • Influence technology integration and platform strategy by partnering with Technology, Data, AI Platform, AI/MLOps, and Architecture teams on tooling, standard work, reusable capabilities, and scalable patterns for Predictive, Generative, and Agentic AI.
  • Champion reuse and scalability by partnering with AI platform owners and peers to develop and integrate reusable Claims AI capabilities within The Hartford's AI platform.
  • Provide thought leadership and change leadership: educate stakeholders, identify new AI opportunities, advance a data-driven culture, and drive change to core Claims processes through innovative quantitative/AI techniques.
  • Oversee portfolio planning, dependencies, resourcing, and financial stewardship, adapting to changing priorities, capacity constraints, technical risks, and regulatory needs while driving continuous improvement in delivery effectiveness and value realization.
  • Maintain strong knowledge of business processes and data sources and stay current on advancements in Machine Learning, GenAI/agentic frameworks, evaluation/guardrails, MLOps, cloud engineering, and emerging technologies.


Skills & Leadership Capabilities
  • Demonstrated experience leading large, complex Applied AI portfolios in regulated enterprise environments with consistent delivery discipline and risk management.
  • Strong business partnership and influence skills-able to translate Claims objectives into AI product strategy/roadmaps and drive adoption through operating model alignment and stakeholder engagement.
  • Deep technical fluency across Predictive ML + Generative + Agentic AI, including prompt engineering, RAG, agentic frameworks, evaluation methods, guardrail management, and AI/MLOps/model lifecycle management.
  • Strong governance and responsible AI grounding: model risk management, fairness/safety, explainability, monitoring, and compliance-by-design.
  • Applied understanding of unstructured data and retrieval systems (document ingestion pipelines, OCR, layout-aware extraction, embeddings, hybrid/dense retrieval, reranking, metadata/lineage, PII controls).
  • Proven ability to build and grow high-performing technical teams and establish operating rhythms across multiple teams/value streams.
  • Exceptional communication skills-able to communicate effectively at all levels and convert complex technical trade-offs into clear business implications and decisions.
  • Strong strategic thinking, analytical capability, negotiation/influence, conflict resolution, and ability to work autonomously across multiple priorities.


Education & Experience
  • 12+ years of applicable experience in Data Science, Applied AI, Analytics, Machine Learning Engineering, or related fields, including building and scaling AI solutions in production.
  • 7+ years of formal people leadership experience (leading leaders and/or multi-team organizations.
  • Insurance and/or Claims domain experience strongly preferred, with demonstrated success driving AI-enabled process transformation.
  • Bachelor's degree required; Master's or Ph.D. preferred in Machine Learning, Data Science, Computer Science, Applied Mathematics, or similar analytical field.
  • Proficiency with cloud platforms (preferably AWS or GCP) and their AI/ML ecosystems.


Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$182,400 - $273,600

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

Explore Job Opportunities and Internships

Whether you're polishing your resume, preparing for an interview, or seeking to enhance your employment experience, The Hartford has a position to match your skills and ambitions. We are continuously hiring and looking for new talent to join our thriving team.

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Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Finance & Insurance
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ
HIG
* Ladders Estimates

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