The AVP - Agency Relationship Manager is a senior leader that will develop and manage RoundPoint's program to support relationship with the Agencies to include Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, USDA, and our Rating Agency partners. The AVP - Agency Relationship Manager will work hand-in-hand with the line of business leaders to develop a best-in-class program that fosters operational excellence across the lines of business to exceed Agency and Rating Agency requirements.
The AVP - Agency Relationship Manager will report to the VP - Client Management & Client Billing. This position is a part of the leadership team and must develop strong working relationships with Agency and Rating Agency contacts, direct reports, key stakeholders, vendors, co-workers, and customers.
Responsibilities:- Develop and implement the framework to foster an excellent relationship with the Agencies to include the following:
- Understand and document Agency requirements
- Stay up to date on announcements regarding Agency process changes
- Educate and the various lines of business and key stakeholders on requirements
- Establish internal performance reporting to monitor adherence to requirements
- Work closely with Compliance on internal testing and monitoring of requirements for adherence
- Working with key stakeholders to execute on the Agency framework to include:
- Manage portfolio performance related to Agency requirements
- Track and respond to Agency inquiries
- Lead reviews and audits performed by the Agencies
- Manage participation in Agency Scorecards and benchmarking
- Coordinate projects to improve on processes measured through the scorecards
- Organize & host regular Agency check-in meetings and onsite visits
- Lead and track reviews and audits performed by the Rating Agencies
- Regularly review the effectiveness of the framework to make adjustments for improvements
- Coordinate and manage Agency and Rating Agency special requests
- Responsibility for planning and budgetary control of cost center
- Meet RoundPoint's commitment to compliance
- Other duties as necessary or assigned to support the overall growth of RoundPoint
Qualifications:Required:- Bachelor's degree in a business or related field, or equivalent experience
- Experience working in the mortgage servicing industry
- Strong understanding of Agency requirements
- Willing to work in a fast-paced environment
- Demonstrated ability in develop and manage teams
- Expertise at consensus and relationship building with internal and external stakeholders
- Excellent written, presentation and oral communication skills
- Results Oriented - track record of delivering quantifiable results to the organization
- Ability to lead multiple projects
Physical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.
- Ability to communicate effectively through speech and hearing, both in-person and over the phone.
- The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
- Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
- Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
- Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
- Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
- The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
Location- Fort Mill, SC
- St. Louis Park, MN
- Coppell, TX
Employee StatusTravel
