Get to Know the Opportunity:

The AV Technician, Meeting & Events Tech Services (METS), is responsible for the end-to-end technical delivery of in-person, virtual, and hybrid events across the enterprise, supporting approximately 400 events annually. This role partners closely with business stakeholders, event organizers, presenters, and moderators to ensure meetings and events are executed with precision, reliability, and a high-quality attendee experience.

The AV Technician serves as the technical lead throughout event planning, rehearsals, and live execution, acting as the primary technical owner during live events. This role is critical to delivering executive-level meetings, webcasts, webinars, and large-scale events with professionalism and minimal disruption.

This role is based in our Boston office and requires onsite presence five days per week.

The Contributions You'll Make:

• Lead customer intake consultations and provide guidance on meeting and event technology solutions, platform selection, and execution planning.
• Facilitate event setup discussions, run-of-show development, and overall event support activities.
• Conduct technical walkthroughs with organizers, presenters, moderators, and key stakeholders.
• Lead presenter rehearsals and pre-event readiness sessions to ensure successful execution.
• Perform presenter technology checks, including audio, video, content sharing, and connectivity validation.
• Launch, manage, and support live meetings, webinars, webcasts, and hybrid events using Microsoft Teams, Zoom, and WebEx.
• Configure and manage platform settings, including security controls, recordings, breakout rooms, polling, Q&A functions, and participant management.
• Monitor event backchannel communications and resolve technical issues in real time.
• Provide calm, professional incident response during executive-level and high-visibility events.
• Edit, package, and distribute recorded content following event completion.
• Generate attendance, participation, and engagement reports as requested.
• Participate in post-event reviews, documentation efforts, and continuous service improvement initiatives.
• Perform daily AV conference room health checks to ensure system stability, functionality, and reliability.
• Partner with vendors and production teams as needed to support successful event delivery.

Minimum Knowledge & Experience:

• High School Diploma or GED required.
• 3-5+ years of experience supporting enterprise AV, virtual, hybrid, or meeting event technologies.
• Hands-on experience supporting Microsoft Teams and Zoom, including webinars and live event capabilities.
• Technical, hands-on experience with Cisco meeting room and collaboration technologies.
• Demonstrated ability to lead live event execution with strong attention to detail and composure under pressure.
• Experience supporting executive-level or other high-visibility meetings and events.
• Strong troubleshooting skills across audio, video, conferencing, and content-sharing technologies.
• Excellent communication, customer service, and stakeholder management skills.
• Ability to manage multiple events and priorities in a fast-paced environment.

Preferred Knowledge & Experience:

• Experience supporting large-scale webcasts, enterprise town halls, all-hands meetings, and hybrid events.
• Familiarity with conference room AV technologies, including cameras, microphones, DSPs, and control systems.
• Working knowledge of Microsoft Teams Rooms and/or Zoom Rooms environments.
• Understanding of AV signal flow and fundamental networking concepts.
• Knowledge of accessibility best practices, including captioning, audio quality, and inclusive meeting delivery.
• Experience coordinating with third-party vendors and production partners.
• CTS certification or comparable AV industry certification preferred.

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$106,180 - $132,720 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills