Job Description

Role Description:

The AV Operations & Video Wall Manager is responsible for leading audiovisual operations across executive spaces, studios, training environments, event venues, and large-scale digital display systems. This role ensures AV and video wall environments are reliable, presentation-ready, and aligned with organizational standards, operational priorities, and service expectations. 

The successful candidate will lead and develop a team of AV professionals while driving operational excellence across executive support, live events, video wall environments, and external roadshow activities. This role requires strong technical expertise, sound judgment, and a service-oriented leadership approach in high-visibility, fast-paced environments. 

This position is in Richmond, VA and is in office Monday through Friday with up to 10% travel. 

Responsibilities:

AV Operations Leadership

• Lead daily audiovisual operations across executive spaces, conference rooms, training rooms, studios, specialty venues, and event environments. 
• Lead, mentor, and develop a team of three AV technicians by providing day-to-day direction, scheduling oversight, coaching, and performance support. 
• Ensure all supported spaces remain operational, tested, and presentation ready. 
• Set up, test, operate, and troubleshoot AV systems for executive meetings, live productions, training sessions, conferences, and corporate events. 
• Own operational readiness across supported spaces, including preventive maintenance planning, issue escalation management, and service continuity. 
• Build strong cross-functional partnerships with internal teams, facilities staff, vendors, and event stakeholders to sustain dependable AV operations and timely issue resolution. 
• Provide high-touch, white-glove support for executives and high-visibility company events, ensuring a seamless end-user experience. 

Video Wall and Digital Display Management

• Oversee the performance, reliability, and lifecycle support of video wall displays, LED processors, media servers, and playback systems across corporate and event environments. 
• Manage and support Analog Way Pictural systems and other digital signage platforms. 
• Monitor system health, including CPU, GPU, storage utilization, signal flow, and network connectivity. 
• Troubleshoot and resolve issues including dead pixels, image distortion, signal failures, playback interruptions, and color inconsistencies. 
• Perform routine walkthroughs of executive and event spaces to validate display quality and operational readiness. 
• Coordinate firmware updates, playback testing, and system validation activities. 
• Review environmental conditions including airflow, temperature, and humidity to protect equipment performance and reliability. 

Events and Roadshow Support

• Oversee conference equipment inventory, show laptops, networking gear, playback systems, booth kits, and accessories. 
• Coordinate shipping, deployment, recovery, reimaging, and refresh cycles for event equipment. 
• Establish and maintain technology standards to ensure event systems are standardized, validated, current, and deployment ready. 
• Support major corporate events and conferences while maintaining high operational standards under tight deadlines. 

Leadership Profile

• Lead by example with a player-coach mentality and hands-on technical involvement. 
• Take ownership of projects, operational issues, and customer experience from start to finish. 
• Demonstrate exceptional attention to detail and organizational skills. 
• Operate independently while managing multiple priorities in fast-paced environments. 
• Maintain a proactive approach to identifying risks, improving processes, and enhancing operational reliability. 
• Foster a positive, team-oriented culture focused on accountability, professionalism, and service excellence. 

Basic Qualifications:

• Bachelor's degree from an accredited, not-for-profit, in-person University or College
• A track record of commitment to prior employers.
• 10 to 15 years of experience in AV operations, video wall management, corporate AV, live events, or related technology environments. 
• Demonstrated experience leading AV operations in corporate, production, event, or broadcast environments. 
• Strong experience with video walls, LED processors, digital signage, and media server technologies. 
• Experience supporting high-profile executive environments and live corporate events. 
• Knowledge of AV control systems, microphones, cameras, DSPs, switching systems, and conferencing platforms. 
• Familiarity with Analog Way, Planar, Extron, Teams Rooms, Zoom Rooms, and enterprise AV ecosystems preferred. 
• Strong troubleshooting, leadership, communication, stakeholder management, and customer service skills. 
• Ability to work a flexible schedule and support after-hours activities, live events, and critical business needs as required. 

What's in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.

• Our benefits package includes (but is not limited to):
• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Salary: This position offers an annual base salary range of $130,700 - $156,200 based on relevant skills and experience and includes a generous benefits plan.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

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