Staff Management and Development:

• Effectively hire staff and schedule associates to meet changing business needs.

• Evaluate staff performance, provide coaching, and counsel associates to ensure quality development, effectiveness, and productivity.

• Identifyand schedule seminars, training programs, and schooling for technicians, service writers, and other personnel to maintaina technically competent staff.

Customer Service and Relations:

• Consistently monitor andassurehigh-quality customer service by associates on a daily basis.

• Review necessary repairs with customers, addressquestionsor concerns, and resolve problems or special requests, including authorizing special member services.

• Effectively and efficiently respond to customer complaints,maintaininghigh oversight both in the shop and at the front counter.

Operational Oversight:

• Oversee the scheduling of repairs and maintenance, continually review facility efficiency, and implement changes to ensureoptimaloperations.

•  Prepare weekly and monthly reports on Car Care facility operations for management review.

•  Prepare and adhere to income and expense budgets, ensuring the facility meets annual revenue and net income goals while achieving budgeted sales.

Technical Assistance and Compliance:

• Provide technicalassistanceto Car Care associates as needed.

•  Act as the Health & Safety Officer, managing safety and shop compliance issues in line with OSHA and local laws.

• Stay current on EPA and environmental laws,advisingthe organization of changes affecting operations and services.

Business Development and Community Engagement:

• Develop external business relationships to generate business and enhance the AAA Club Alliance (ACA) image in the community.

• Establish partnerships with vendors to offer a complete range of products and services beneficial to ACA.

•  Participate in local and national automotive organizations to enhance ACA’s position within the industry and commitment to a cleaner environment.

Process Improvement and Performance Management:

• Recommend process improvement opportunities to leadership to ensure ACAremainscompetitive.

•  Facilitate the effective use of tools tomaintaincompliance and align with Key Performance Indicators.

•  Lead the team to exceed Customer Satisfaction and Quality scores while meeting productivity goals.

General Responsibilities:

• Maintain awareness of car care products and AAA’s services to provide exceptional member and client experiences.

• Practice ACA Shared Values, perform all related duties asrequired, and undertake other tasks as assigned.

• Other duties as assigned.

• Associate’sdegreeor equivalentrequired.A combination of education and experience may be considered in lieu of a degree.

• Minimum of 6years in the automotive industryrequired. 3 years in a leadership or supervisory role preferred.National Institute of Automotive Service Excellence (ASE) certification as a “Master Automotive Technician” strongly preferred. 

• Mustpossessand maintain a valid operator’s license; 5 years driving experience with an excellent record and the ability to operateboth automatic and manual transmissions on passenger vehicles and light and medium duty trucks.

• Satisfactory pre-and post-employment screening results.