Automotive Service Manager - WEST CAMPAIGN

Hertrich Family of Automobile Dealerships

$80K — $120K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-3 years of experience in Automotive Service Management
  • Strong leadership, communication, and problem-solving abilities
  • Demonstrated success in managing high-volume service operations
  • Familiarity with dealership systems (preferably DealerTrack)
  • High School Diploma or GED required; college preferred
  • Must be willing to relocate to Delaware or Maryland's Eastern Shore

Responsibilities

  • Lead daily operations of the service department
  • Drive customer satisfaction and retention efforts
  • Coach and develop Advisors and Technicians
  • Manage workflow and productivity within the team
  • Monitor key performance indicators and financial metrics
  • Ensure adherence to dealership and manufacturer standards
  • Foster a positive and high-performance service culture

Benefits

  • Full-time position with salary plus commission/bonus structure
  • Opportunity to work in the scenic Delaware Beaches and Maryland's Eastern Shore
  • Potential for personal and professional career advancement
  • Supportive work environment focused on team development
Full Job Description
Income Ranges from $80,000 to $120,000+. Position is Salary Plus Commission/Bonus base

Address: 6546 Ocean Gateway, Easton, MD 21601 / Contact 302-648-JOBS (5627) with any questions.

Automotive Service ManagerFull-Time | Delaware Beaches & Maryland's Eastern Shore

What You'll Do:
  • Lead daily service department operations
  • Drive customer satisfaction, CSI, and retention
  • Coach, train, and develop Advisors and Technicians
  • Manage workflow, productivity, and repair order efficiency
  • Monitor KPIs, financial performance, and service metrics
  • Ensure compliance with dealership and manufacturer standards
  • Build a positive, high-performance service culture

What We're Looking For:
  • 2-3 years of Automotive Service Management experience
  • Strong leadership, communication, and problem-solving skills
  • Proven success in high-volume service operations
  • Solid understanding of dealership systems (DealerTrack experience preferred)
  • High School Diploma or GED required (college preferred)
  • Willingness to relocate to Delaware or Maryland's Eastern Shore

Apply today and elevate your Service Management career-professionally and personally.

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