The Ed Napleton Automotive Group is looking for our next
Automotive Service Manager located at Napleton Auto Park of Urbana, The
Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating exceptional service experience for our customers.
Job Responsibilities:- Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
- Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
- Engaging and motivating the team to achieve key goals and performance expectations following Napleton's processes.
- Attracting, developing, and retaining the very best talent for the Service Department.
- Creating an exceptional customer experience to drive customer loyalty.
- Ensuring the Service area is customer-customer ready with proper displays and information.
- Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
- Analyzing the business to determine opportunities and developing actions plans to improve performance.
- Driving the business though day to day involvement in the operations.
- Other duties as assigned as assigned by management
Job Requirements:- High School Diploma or equivalent.
- Automotive Service Management experience in a high -volume dealership
- Ability to set and achieve targeted goals
- Ability to attract, develop, and retain talent.
- Experience and desire to work with technology
- Valid Driver's License and have and maintain an acceptable driving record.
- Willingness to undergo a background check and drug screen in accordance with local law/regulations.
- 18+ years of age or older to comply with the company driving policy
Automotive Service Manager, Automotive Service Director. Fixed Operations Manager, Fixed Operations Director
