Automotive Service Manager

Napleton Corporate

$250K — $350K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent required.
  • Experience in automotive service management at a high-volume dealership necessary.
  • Proven track record in setting and achieving performance goals.
  • Strong skills in attracting, developing, and retaining talent.
  • Comfortable working with technology in automotive services.
  • Valid Driver's License with a clean driving record required.
  • Must be 18 years or older for company driving policy compliance.

Responsibilities

  • Set clear vision and goals for the Service Department.
  • Drive a highly efficient sales and production operation.
  • Engage and motivate the team to meet performance expectations.
  • Attract, develop, and retain top talent for the Service Department.
  • Create an exceptional customer experience to foster loyalty.
  • Ensure the Service area is presentable and information is up to date.
  • Manage business operations in alignment with company and manufacturer guidelines.
  • Analyze performance data to identify opportunities for improvement.

Benefits

  • Potential pay range of $250,000-$350,000, including incentive-based pay.
  • Family-owned and operated with over 90 years in business.
  • Medical, dental, and vision insurance offered.
  • 401k retirement plans available.
  • Paid vacation and sick leave provided.
  • Paid training opportunities included.
  • Employee discounts on products, services, and vehicles.
Full Job Description
The Ed Napleton Automotive Group is looking for our next Automotive Service Manager located at Ed Napleton Acura in Elmhurst, Illinois. The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating an exceptional service experience for our customers.

What We Offer:
  • Potential pay range of $250,00-$350,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.
  • Family Owned and Operated - 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Fantastic Growth Opportunities

Job Responsibilities:
  • Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
  • Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
  • Engaging and motivating the team to achieve key goals and performance expectations following Napleton's processes.
  • Attracting, developing, and retaining the very best talent for the Service Department.
  • Creating an exceptional customer experience to drive customer loyalty.
  • Ensuring the Service area is customer-customer ready with proper displays and information.
  • Managing the business in accordance with Napleton and the manufacturer requirements and processes.
  • Analyzing the business to determine opportunities and developing actions plans to improve performance.
  • Driving the business though day to day involvement in the operations.

Job Requirements:
  • High School Diploma or equivalent.
  • Automotive Service Management experience in a high -volume dealership
  • Ability to set and achieve targeted goals
  • Ability to attract, develop, and retain talent.
  • Experience and desire to work with technology
  • Valid Driver's License and have and maintain an acceptable driving record.
  • Willingness to undergo a background check in accordance with local law/regulations
  • 18+ years of age or older to comply with the company driving policy


Automotive Service Manager, Autmotive Service Director, Acura

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