Service Manager
ResponsibilitiesAs our Service Manager, you'll lead the daily operations of a high-performing service department while delivering an outstanding customer experience.
Key responsibilities include:
- Oversee all aspects of automotive service, repair, and maintenance operations.
- Lead a productive, efficient, and profitable service department through effective staffing, customer retention, and cost management.
- Establish departmental goals and drive performance to achieve key objectives.
- Monitor and analyze monthly sales, gross profit, expenses, and other performance metrics.
- Ensure all Acura and Frank Leta training requirements are completed and maintained by yourself and your team.
- Enforce dealership processes, including repair order write-up, dispatch, multi-point inspections, and active vehicle delivery.
- Deliver and model exceptional customer service in person, over the phone, and through email.
- Resolve customer concerns professionally and efficiently.
- Achieve dealership performance goals, including CSI, Hours per Repair Order (Hrs/RO), and Effective Labor Rate (ELR).
- Promote and maintain a safe, organized work environment.
- Manage shop equipment and special tools to ensure proper use and maintenance.
- Lead your team by exemplifying the Leta for Life culture and values.
Qualifications- Valid driver's license with a clean driving record
- Strong knowledge of automotive repair and maintenance
- Proven leadership and team management experience
- Ability to quickly diagnose problems and make sound decisions
- Willingness to learn new technologies, repair procedures, and manufacturer specifications
- Commitment to ensuring customer vehicles are returned clean and undamaged
- Outstanding communication and customer service skills
- Strong organizational, analytical, and problem-solving abilities
Job Type: Full-Time
Compensation: $90,000-$120,000 base salary plus commission
