Automotive Service Manager

Elmhurst Acura Kia

$120K — $160K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent required.
  • Proven experience in Automotive Service Management at a high-volume dealership.
  • Strong ability to set and achieve performance goals.
  • Demonstrated skills in attracting and retaining top talent.
  • Comfortable working with technology in automotive service environments.
  • Valid Driver's License with an acceptable driving record.
  • Must comply with local law/regulations for background checks.

Responsibilities

  • Set clear vision and goals for the Service Department to meet performance targets.
  • Drive an efficient operation to ensure quick service and a quality customer experience.
  • Engage and motivate the team to achieve key performance expectations.
  • Attract, develop, and retain exceptional talent within the Service Department.
  • Create an outstanding customer experience to foster loyalty.
  • Ensure the Service area is well-prepared and visually appealing for customers.
  • Manage operations in alignment with Napleton's and manufacturer's guidelines.
  • Analyze business performance to identify improvement opportunities.

Benefits

  • Incentive-based pay structure, determined by performance.
  • Family-owned business with over 90 years of industry experience.
  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401(k) plan for retirement savings.
  • Paid vacation and sick leave.
  • Paid training for professional development.
  • Employee discounts on products, services, and vehicles.
  • Significant opportunities for career growth within a large automotive group.
Full Job Description
The Ed Napleton Automotive Group is looking for our next Automotive Service Manager located at *DEALERSHIP NAME*, The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating an exceptional service experience for our customers.

Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:
  • Potential pay range of $120,000-$160,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.
  • Family Owned and Operated - 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Fantastic Growth Opportunities

Job Responsibilities:
  • Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
  • Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
  • Engaging and motivating the team to achieve key goals and performance expectations following Napleton's processes.
  • Attracting, developing, and retaining the very best talent for the Service Department.
  • Creating an exceptional customer experience to drive customer loyalty.
  • Ensuring the Service area is customer-customer ready with proper displays and information.
  • Managing the business in accordance with Napleton and the manufacturer requirements and processes.
  • Analyzing the business to determine opportunities and developing actions plans to improve performance.
  • Driving the business though day to day involvement in the operations.

Job Requirements:
  • High School Diploma or equivalent.
  • Automotive Service Management experience in a high -volume dealership
  • Ability to set and achieve targeted goals
  • Ability to attract, develop, and retain talent.
  • Experience and desire to work with technology
  • Valid Driver's License and have and maintain an acceptable driving record.
  • Willingness to undergo a background check in accordance with local law/regulations
  • 18+ years of age or older to comply with the company driving policy


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