Automotive Service Director

Nealey Tire & Auto

Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years experience managing a high-volume automotive repair shop with a team of 5+ employees
  • Strong leadership skills with a focus on mentorship and accountability
  • Proven track record in achieving sales targets and managing operational KPIs
  • Passionate about creating a high-performance culture
  • Excellent communication skills for building relationships with staff and customers

Responsibilities

  • Manage daily operations of the automotive service location
  • Mentor and develop technical and advisory staff for growth
  • Drive revenue and control costs through disciplined management
  • Ensure exceptional customer service standards are met
  • Maintain shop organization, safety, and efficiency
  • Collaborate with leadership on meeting KPIs and expansion goals

Benefits

  • Highly competitive base salary with aggressive performance bonuses
  • Access to elite professional coaching and training
  • 5-day work week promoting work-life balance
  • Comprehensive healthcare benefits for employees and families
  • Fast-growing independent shop culture with Free Lunch Fridays
Full Job Description
Automotive Service Director
Who You Are - Leadership Profiles and Qualifications

We are seeking high-impact leaders who excel at coaching and driving results. Our most successful managers are:
  • Inspirational Mentors: You have a knack for energizing Service Advisors and Techs to perform at their peak.
  • Accountable Operators: You are a disciplined Automotive Leader who sets clear expectations and follows through.
  • Result-Oriented Achievers: You possess a competitive spirit and a genuine passion for smashing sales targets and growth milestones.
  • Ambitious Professionals: You are looking for a high-ceiling opportunity where your compensation reflects your hard work.
  • Visible Leaders: You lead from the front, staying active on the shop floor rather than staying tucked away in an office.
  • Relationship Builders: You communicate with clarity and integrity, earning the loyalty of your staff and the trust of your guests.
  • Proven Automotive Professionals: with 3+ years experience leading a high volume, top performing automotive repair shop team of 5+ employees (Technicians and Service Advisors)
  • Comfortable working in a performance-based environment where your compensation is tied to hitting specific KPIs, such as sales targets, labor efficiency, and GP margins

If you are a high-energy, reliable professional who excels in a fast-paced, meritocratic culture, you will belong here.

Your Impact - Key Responsibilities

As a Store Manager, you are the heartbeat of the business. You will:
  • Oversee Total Operations: Manage every aspect of your location's daily workflow and productivity.
  • Mentor & Train: Actively develop the skills of your technical and front-end teams to ensure long-term success.
  • Maximize Performance: Drive revenue and manage costs through precise, disciplined shop management.
  • Champion the Customer: Ensure every guest receives a seamless, high-quality experience from the moment they arrive until they drive away.
  • Maintain Excellence: Uphold strict standards for shop organization, safety, and operational flow.
  • Execute Strategy: Partner with senior leadership to meet and exceed location-specific KPIs and expansion targets.


What's in It for You - Benefits

This isn't just a "Manager" job - this is a career-building leadership opportunity with a fast-scaling company that offers industry leading benefits:
  • TOP EARNERS MAKE $175K+: Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching
  • Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing
  • 5-DAY WORK WEEK for a reliable work-life balance
  • Operational Excellence: Top-tier management that leads with positivity and extreme efficiency
  • Total Security: Comprehensive healthcare benefits for you and your family
  • Culture & Perks: A fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto, we don't just talk about growth - we live it. If you're hungry to lead, build, and win, this is where you belong.

About Us

At Nealey Tire & Auto, we're not just fixing cars- we're building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results.

We're looking for an Automotive Service Director who is ready to take ownership of a shop, drive performance, and lead a high-energy team.

Location: Rockville, MD

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