Automotive Service BDC Manager - BMW

Rallye Motor Company

• $100K — $150K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Clean and valid driver's license.
  • 2+ years of BMW and/or Highline internet sales experience.
  • Proficient in eLeads CRM, including reporting and BMW infobahn.
  • Strong communication skills via phone, email, and in-person interactions.

Responsibilities

  • Manage daily tasks of the digital sales coordinators.
  • Identify prospects and set appointments with potential buyers for client advisors.
  • Assign and ensure follow-up on all internet leads by client advisors until sales completion.
  • Respond to customer internet inquiries through email and phone.
  • Track all leads in CRM and generate proper reports.
  • Create, update, and manage email templates in CRM for follow-up workflows.
  • Monitor client advisors' organizers in CRM, confirming proper note-taking and follow-up.

Benefits

  • Medical, dental, and vision coverage for employee and family.
  • Company-paid life insurance with optional additional coverage.
  • Voluntary short- and long-term disability options available.
  • Additional voluntary benefits including Aflac and LegalShield.
  • Paid time off and paid holidays.
  • 401K plan with company contributions.
  • Employee Assistance Program to support personal well-being.
Full Job Description
Responsibilities for this position include, but are not limited to:
  • Manages the daily responsibilities of the digital sales coordinators.
  • Ensure prospects are identified and appointments are set with potential buyers to meet with client advisors via their preferred communication channels.
  • Ensure all internet leads are assigned and followed up with by a client advisor until completion of the sales
  • Answer customer internet inquiries by both email and phone.
  • Manage and track all leads in CRM and ensure proper reporting
  • Create, update and manage email templates in CRM for client advisors, including email/phone call workflows to follow up with unsold and sold opportunities.
  • Keep track of all leads that come in, who they are assigned to, the outcome of the lead, and the type of lead and report to GSM and Sales Manager on a monthly/weekly basis.
  • Oversee client advisors' daily organizers in CRM, confirm notes and proper follow-up are being maintained.

Requirements
  • Clean and valid driver's license.
  • 2+ years of BMW and/or Highline internet sales Experience.
  • Proficient in eLeads CRM including reporting, Mastermind, BMW infobahn, etc.
  • Strong communication skills by phone, email and in person.


PAY RANGE: $100,000 - $150,000 Annually

Benefits
  • Great benefits package including medical, dental and vision coverage for employee & family.
  • Company paid life insurance and optional additional coverage.
  • Voluntary short term and long term disability available.
  • Additional voluntary benefits including Aflac and LegalShield!
  • Paid time off!
  • Paid holidays!
  • 401K plan
  • Employee Assistance Program

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