Automotive Service Advisor - Johnson Motors of St. Croix Falls
St. Croix Falls, WI
Compensation: $75,000 - $120,000 annually (Base + Commission)
Full-Time
What You'll Do - A Day in the Life
As a Service Advisor, you are the vital link between our guests and our service team. Your job is to ensure every guest leaves with confidence, trust, and a vehicle that's road-ready. Here's how your day might look:
What your day will look like;
• Greet early guests with warmth and professionalism.
• Conduct walk-arounds to inspect vehicles and confirm concerns.
• Write detailed repair orders using guest input and technical insight.
• Communicate with technicians to prioritize workload and update timelines.
• Provide guests with updates, estimates, and options using plain, respectful language.
• Review multipoint inspections with transparency and urgency when needed.
• Coordinate parts availability and work closely with the parts department.
• Keep the service lane running smoothly and manage daily appointment flow.
• Call guests to review completed work, future recommendations, and schedule pickups.
• Perform quality check-ins and support vehicle delivery back to the guest.
• Close repair orders, ensure payment is processed correctly, and follow up on satisfaction.
• Prepare for the next day: confirm appointments, follow up on declined work, and review tech availability.
Who You Are
• People-first communicator: You enjoy building trust with guests and can explain repairs without jargon or pressure.
• Detail-oriented: Accuracy matters. You ensure every RO is clear, complete, and aligned with technician notes.
• Team player: You work seamlessly with technicians, parts staff, and other advisors. Fit seamlessly with our high performing culture.
• Driven: You see opportunity in every interaction and are motivated by helping others-and being rewarded for it.
Compensation & Benefits
• Annual earnings: $75,000-$120,000 based on performance and experience
• Competitive base + performance-based commission
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and holidays
• Career development and factory training opportunities
• A culture built on respect, honesty, and growth
Requirements
Requirements
• Prior experience in automotive service or guest-facing roles preferred, but not required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Tech-savvy: comfortable with DMS systems, tablets, and communication platforms
• Valid driver's license and clean driving record
Salary Description
$75,000-$120,000
