Group 1 Automotive

Automotive Service Advisor

Group 1 Automotive • $60K — $108K *
Tulsa, OK 74133In-Person
Manufacturing & Automotive
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Valid driver's license with acceptable driving record.
  • High school diploma or equivalent; automotive training or certifications preferred.
  • Prior experience as a Service Advisor, Service Writer, or in a customer-facing role is preferred.
  • Strong knowledge of automotive maintenance, repair processes, and vehicle systems.
  • Excellent customer service and communication skills.
  • Proven ability to upsell services based on vehicle needs.
  • Strong organizational skills for managing multiple tasks.

Responsibilities

  • Schedule and confirm service appointments for a seamless customer experience.
  • Create accurate repair orders with detailed cost and time estimates.
  • Act as the primary liaison between customers, technicians, and parts teams.
  • Provide timely updates and clear communication during the repair process.
  • Review inspections and recommend necessary maintenance and repairs.
  • Maintain comprehensive product, warranty, and service knowledge.
  • Document customer interactions and service details accurately.

Benefits

  • Performance-driven pay structure rewarding customer satisfaction and quality service.
  • Ongoing training, coaching, and support in a high-volume service environment.
  • Opportunities for long-term career growth within Group 1 Automotive.
  • Health, dental, vision, life, and disability insurance included.
Full Job Description
Overview

Group 1 Automotive is hiring Service Advisors for our Tulsa dealership locations, including South Pointe Chevrolet, South Pointe Honda, South Pointe CJDR and BMW of Tulsa.

This role is ideal for driven professionals who thrive in a busy service environment, enjoy working directly with customers, and can confidently recommend maintenance and repair services.

Service Advisors act as the primary connection between customers and the service team-explaining vehicle needs, upselling recommended services, and delivering a smooth, professional experience.

Strong communication skills, vehicle maintenance aptitude, and the ability to handle volume are key to success.

If you're organized, energetic, and motivated by results, this is an opportunity to grow your career with a respected automotive group.

Responsibilities

  • Schedule and confirm service appointments to ensure an efficient customer experience
  • Create accurate, transparent repair orders with detailed cost and time estimates
  • Serve as the primary liaison between customers, technicians, and parts teams
  • Provide timely updates and clear communication throughout the repair process
  • Review inspections and confidently recommend maintenance and repair services
  • Maintain strong product, warranty, and service knowledge
  • Accurately document customer interactions and service details in the system


Qualifications

  • Valid driver's license and acceptable driving recordHigh school diploma or equivalent required; additional automotive training or certifications are a plus
  • Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
  • Strong knowledge of automotive maintenance, repair processes, and vehicle systems
  • Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
  • Proven ability to upsell recommended maintenance and repairs based on vehicle needs
  • Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
  • Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
  • Ability to work collaboratively with technicians, parts staff, and management


In addition to competitive compensation, we offer:
  • Monthly base pay of $2,500, plus performance-based commission
  • Estimated total monthly earnings range: $4,000-$9,000+, based on individual performance
  • Earnings are not guaranteed and may vary based on factors including CSI scores, customer pay sales, warranty performance, and overall departmental results
  • Performance-driven pay structure that rewards customer satisfaction, productivity, and quality service
  • Ongoing training, coaching, and support in a high-volume service environment
  • Opportunities for long-term growth within Group 1 Automotive
  • Health, Dental, Vision, Life, and Disability insurance

About Group 1 Automotive

Group 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers in more than a dozen states. Group 1 Automotive also has a handful of franchises in the UK. The company's dealerships offer new (60% of sales) and used cars and light trucks under more than 30 different brands. It also offers financing, provides maintenance and repair services, and sells replacement parts.

Group 1 Automotive Careers

Join the dynamic team at Group 1 Automotive, a leader in automotive retail and service. We are currently expanding our team globally, offering unparalleled job opportunities for professionals passionate about the automotive industry.

Work You’ll Do

At Group 1 Automotive, you will be part of a team that is dedicated to innovation and excellence. Our company is committed to your professional growth and development, providing a platform where your skills can shine and lead to significant career advancements. Whether you are looking for a leadership role or a position to kickstart your career, Group 1 Automotive has a place for you.

Explore Our Diverse Opportunities

From sales to service, technology to management, Group 1 Automotive offers a variety of career paths filled with promising job opportunities. Our commitment to diversity and inclusive culture ensures that every team member is valued and given the chance to succeed.

Internship Programs

Kickstart your career with Group 1 Automotive through our internship programs. These opportunities allow you to gain hands-on experience, develop essential industry skills, and network with professionals. Internships can often lead to full-time positions, making them a great stepping stone for ambitious students and recent graduates.

Professional Growth and Benefits

Group 1 Automotive is not just about hiring; it's about nurturing leadership and facilitating continuous professional development. We offer robust training programs, including diversity training and leadership workshops, to help you grow at every stage of your career. Our benefits package is designed to support the well-being and financial security of our team members and their families.

Join Our Team

We are looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on our careers page. Prepare your resume, ace the interview, and join a company that values innovation and leadership.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new and exciting opportunities.

Group 1 Automotive and You

At Group 1 Automotive, we empower our employees to take charge of their careers. With support for networking, continuous training, and access to global opportunities, the potential for growth is limitless. Be part of a team that drives the automotive industry forward, embracing challenges and celebrating successes together.

Explore Group 1 Automotive Jobs Today

Discover the career you’ve always wanted with Group 1 Automotive. Visit our jobs portal to explore current openings, submit your resume, and take the first step towards a rewarding career with us. Your future in the automotive industry starts here!

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. SEARCH GROUP 1 AUTOMOTIVE JOBS

Keep Up to Date

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Learn more about Group 1 Automotive
Size
13,711 employees
Market Cap
$2.5 billion
Industry
Manufacturing & Automotive
Net Income
$286.4 million
Founded
1997
5 Year Trend
+4.4%
Revenue
$10.8 billion
NASDAQ
GPI
* Ladders Estimates

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