Job Type

Full-time

Description

Palo Alto, CA | Mercedes-Benz | Premium luxury brand | Hospitality | F&I | Sales Management | Veterans encouraged to apply | $80,000 - $150,000+ OTE

At Mercedes-Benz of Palo Alto, we serve one of the most sophisticated luxury markets in the country. Our guests are discerning, financially astute, and loyal to people who deliver a premium experience with integrity. This hybrid role sits at the intersection of the sales floor and the finance office - and the person who fills it will have significant influence over both the guest experience and the store's performance.

THE ROLE

This is a dual-function position for a proven automotive professional who is equally at home desking a deal on the floor and closing it in the finance office.

You'll support sales management responsibilities - desking deals, coaching consultants, managing floor coverage - while also handling F&I for your own transactions and assisting with F&I as needed. The scope varies day to day, and the right candidate is comfortable moving between both functions with confidence and composure.

WHAT YOU'LL DO
• Desk deals with accuracy, urgency, and integrity - structuring transactions that work for the guest and the store
• Support and coach sales consultants on the floor - helping them navigate guest conversations, close deals, and deliver a hospitality-first experience
• Guide guests through financing, leasing, and F&I product options with transparency and professionalism
• Present and sell F&I products - including VSC, GAP, and maintenance - through a disciplined menu-based process
• Ensure full compliance with all federal, state, and manufacturer regulations on every deal
• Maintain strong lender relationships and structure deals accurately to support clean, timely funding
• Partner with sales leadership to ensure seamless deal flow and a consistent guest experience from first contact through delivery
• Maintain rigorous CRM and DMS discipline - deal documentation, follow-up records, and compliance paperwork completed accurately on every transaction

WHAT WE'RE LOOKING FOR
• 3+ years of automotive experience spanning both sales management and F&I - proven performance in both functions required
• Mercedes-Benz or luxury brand experience strongly preferred - comfort with high-net-worth clientele and a polished, professional presence
• Demonstrated F&I performance metrics - PVR, VSC penetration, GAP penetration, and compliance record
• Confident at the desk - able to work deals quickly and accurately without sacrificing the guest relationship
• Deep knowledge of menu selling, deal structure, and compliance standards (Reg Z, TILA, FCRA)
• Reynolds & Reynolds or CDK experience preferred
• Active state F&I license, or the ability to obtain one prior to start
• A hospitality mindset - you lead every guest interaction with integrity, transparency, and genuine care

WHAT WE OFFER
• OTE of $80,000 - $150,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Mercedes-Benz manufacturer and F&I product training
• Career growth - strong performers in hybrid roles at Swickard grow into GSM, F&I Director, and multi-store leadership positions
• Employee vehicle purchase and service discounts
• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

Mercedes-Benz of Palo Alto offers a skilled automotive professional the rare combination of sales floor influence and finance office ownership - in one of the most competitive and rewarding luxury markets in the country. Three years of experience across both functions is the foundation; this role is where you build on it.

Silicon Valley guests expect a finance and sales experience that reflects the vehicle they chose - transparent, precise, and genuinely respectful of their time and intelligence.

If you're a proven performer in both sales and F&I who's ready to take on a high-impact role at a premium brand in one of California's premier markets - we'd like to meet you.

Salary Description

$80k - $150k+ OTE annually