Prior experience in customer service or retail sales
18 years or older for company policy compliance
Responsibilities
Assist customers by answering questions and helping select vehicles
Maintain strong customer relationships through timely follow up
Explain product performance and optional equipment benefits
Deliver vehicles while ensuring customers understand features and paperwork
Stay informed about incoming inventory and customer benefits
Introduce customers to service department personnel
Perform other duties as assigned by management
Benefits
Potential for career advancement within the dealership
Opportunity to work in a team-oriented environment
Access to ongoing training and development programs
Employee discounts on vehicle purchases and services
Comprehensive health benefits and retirement plans
Full Job Description
Job Responsibilities:
Assisting customers who enter the dealership, answering their questions and helping them select a vehicle that is right for their needs
Provide timely follow up and maintain strong relationships with customers
Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase. Determine each customer's vehicle needs by asking questions and listening
Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty
Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers
Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Other duties as assigned by management
Job Requirements:
2+ years of Sales or Customer Service Experience
Minimum high school diploma or GED equivalent required
Excellent customer service, organizational and negotiation skills
Self-motivated, goal orientated and enthusiastic presence in a team environment
Prior proven customer-service or retail sales experience
Willingness to undergo a background check and drug screen in accordance with local
18+ years of age or older to comply with the company driving policy
